Leaving no-one behind - making sure disabled customers and visitors are included

Published by  Communications

On 12th Aug 2020

Wheelchair user on ramp

As businesses and venues prepare to welcome back visitors a group of experts have produced guidance to ensure no-one is left behind.

Businesses and venues need to consider how they need to reopen safely and attract back customers, ensuring their service works for everyone.

Covid-19 is having a greater impact on people with disabilities. Some will be particularly at risk of infection and understandably very cautious about visiting a public venue. Others will be particularly impacted by the new behaviours undertaken to try and control the virus’ spread e.g. lip readers struggle with standard face masks.

A collaboration of experts from the Disability Collaborative Network along with researchers from UEA created the EMBED Reopening Recommendations Support Service: https://embed.org.uk/covid-19-reopening.

This service helps organisations reopen with a particular focus on how they can remain accessible to people with disabilities.

It considers potential barriers faced by disabled visitors and customers and offers guidance for organisations aimed at keeping staff, volunters visitors, students or customers as safe as possible.

The guidance is based on experience of accessibility for disabled and neurodiverse people and reflects the known evidence and research about COVID-19 at the time of writing.

These actions are recommendations which provide useful, practical and pragmatic actions to support reopening and can be used to underpin government, sector and industry specific advice.

This guidance has been designed as a living document and will continue to evolve in line with the latest government advice on COVID 19.

Dr Katherine Deane, Senior Lecturer in Research and Access Ambassador at UEA is one of the authors. She is a researcher in healthcare and a wheelchair user herself.

Dr Deane said “I wanted to make sure that as we come out of lockdown nobody is left behind. The interaction of the virus with disability is complex and we hope these recommendations will help organisations to be as accessible as possible.”

Latest News

  News
05 Mar 2021

Antarctic seals reveal worrying threats to disappearing glaciers

More Antarctic meltwater is surfacing than was previously known, modifying the climate, preventing sea ice from forming and boosting marine productivity–...

Read more >
  News
04 Mar 2021

How governments and companies should listen to the people on climate change

People are more engaged in reducing carbon emissions than previously thought - and governments, scientists and companies should listen to them - according to new...

Read more >
  News
The Earth in space
04 Mar 2021

UEA’s Development Studies makes global top ten

UEA’s Development Studies has been rated as one of the top ten in the world by a global university rankings table released today (Wednesday 3 March).

Read more >
Are you searching for something?
  News
03 Mar 2021

Tenfold increase in CO2 emissions cuts needed to stem climate emergency

New research shows 64 countries cut their fossil CO2 emissions during 2016-2019, but the rate of reduction needs to increase tenfold to meet the Paris Agreement...

Read more >
  News
02 Mar 2021

Independent music squashed out of streaming playlists and revenue

Bands and artists on independent record labels get less than their fair share of access to the most popular playlists on streaming platforms such as Spotify –...

Read more >
  News
01 Mar 2021

World Wildlife Day spotlight on the Centre for Ecology, Evolution and Conservation

From protecting pollinators to studying bird migration, safeguarding Antarctic penguins and writing about jellyfish superpowers – a group of UEA researchers are...

Read more >
  News
25 Feb 2021

Huge gaps in UK regulation exist following transition from EU, new academic report finds 

The UK is still not in a position to assume responsibility for regulation in several critical policy areas including trade, crime and the environment, according...

Read more >
  News
Picture of Dr Sally Howes OBE
24 Feb 2021

Space expert appointed as new UEA Chair

Dr Sally Howes OBE has been appointed as Chair of the University of East Anglia (UEA) Council, bringing with her a wealth of experience in strategic roles in the...

Read more >