UEA understands that these are uncertain times, for both students and parents and we have a range of teams on hand to support you.
You can find the easiest way to contact them below.
COVID-19 General enquiry service
Read our COVID-19 FAQs for more information
If you still need to speak to us, that’s fine, you can use our COVID-19 Live Chat service, Monday to Saturday, 08:00 to 20:00 and Sunday 09:00 to 17:00.
Please note that until Monday 11 January 2021, the opening times for the COVID-19 General Enquiries line are Monday to Saturday, 09:00 to 18:00 and Sunday 09:00 to 17:00.
Email covidresponseteam@uea.ac.uk or call 0300 303 4516.
Have questions about Admissions or our Courses?
You can speak to the team on live chat, Monday to Friday, 09:30 to 16:30 about any questions you have for this years’ admissions or email admissions@uea.ac.uk
Accommodation
You can contact us via email on accom@uea.ac.uk and, and if you have lost your keys or are locked out of your accommodation you can speak to the Accommodation Team on 01603 592092.
Need help with IT Services?
Our IT Kiosk Services will be provided remotely during the lockdown period. Our team are still available to help and you can contact us:
- by Live Chat, Monday to Friday 08:00 to 17:00.
- by phone on 01603 59 2345, Monday to Friday 9am – 4pm
- for less urgent enquiries you can log a ticket via the IT Self Service Portal
- email us on IT.ServiceDesk@uea.ac.uk.
Please provide us as much information as you can on your issue to help us manage the expected increase in demand as we adapt to the changes to our service provision.
LEARNING & TEACHING SUPPORT
Do you have a query about your timetable, course or module choice, or submitting coursework?
You can Live chat with us, Monday to Friday, 09:00 to 17:00.
For current students and staff with other queries please see our contact page for further information on how to get in touch with us.
Library Services for current students and staff
You can find out more about our Library services during the COVID-19 restrictions on our Library FAQ pages.
You can also contact the Library team on live chat, Monday to Friday 09:00 to 17:00, where they will be able to answer your queries.
If you are coming to the Library in person, you will need your campus card to get in.
Anything else?
You can also speak to our dedicated Switchboard team on 01603 456161, Monday to Friday 08:45 to 17.00. Outside of these hours there is information on key services available.