Contact and support

UEA understands that these are uncertain times, for both students and parents and we have a range of teams on hand to support you.

You can find the easiest way to contact them below.

COVID-19 General enquiry service

Read our COVID-19 FAQs for more information

If you still need to speak to us, that’s fine, you can use our COVID-19 Live Chat service, Monday to Friday 09:00 to 17:00 and Saturdays and Sundays 10:00 to 16:00. Email  or call 0300 303 4516.

Have questions about Admissions or our Courses?

You can speak to the team on live chat, Monday to Friday, 09:30 to 16:30 about any questions you have for this years’ admissions or email


You can contact us via email on and, and if you have lost your keys or are locked out of your accommodation you can speak to the Accommodation Team on 01603 592092.

Need help with IT Services?

You can contact the IT Live Chat team, Monday to Friday 08:00 to 17:00.

You can also visit one of the IT Kiosks on Campus, Monday to Friday between 09:30 to 12:30 and 13:30 to 16.30. They offer a full Service Desk service from this location, including support for campus card enquiries, password resets and Wi-Fi connections.

For less urgent enquiries you can log a support ticket on the IT Self Service Portal.


Do you have a query about your timetable, course or module choice, or submitting coursework? 

You can Live chat with us, Monday to Friday, 09:00 to 17:00.

For current students and staff with other queries please see our contact page for further information on how to get in touch with us.

Library Services for current students and staff

You can find out more about our Library services during the COVID-19 restrictions on our Library FAQ pages.

You can also contact the Library team on live chat, Monday to Friday 09:00 to 17:00, where they will be able to answer your queries.

If you are coming to the Library in person, you will need your campus card to get in.

Anything else?

You can also speak to our dedicated Switchboard team on 01603 456161, Monday to Friday 08:45 to 17.00. Outside of these hours there is information on key services available.