Contact and support

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UEA understands that these are uncertain times, for both students and parents and we have a range of teams on hand to support you.

You can find the easiest way to contact them below.

COVID-19 General enquiry service

Read our COVID-19 FAQs for more information


Please note: we are no longer operating the telephone line.

Have questions about Admissions or our Courses?

Admissions are currently focused on Confirmation and Clearing for September 2021 intake.


Clearing Call Centre and Live Chat Opening Times:

Tuesday 10/08/2021 – 08:30 to 20:00

Wednesday 11/08/2021 – 08:00 to 18:00

Thursday 12/08/2021 – 09:00 to 18:00

Friday 13/08/2021 – 09:00 to 17:00

Saturday 14/08/2021 – 09:00 to 17:00

Sunday 15/08/2021 – CLOSED

Monday 16/08/2021 - Friday 20/08/2021 – 09:00 to 17:00



You can contact us via email on and if you have lost your keys or are locked out of your accommodation you can speak to the Accommodation Team on 01603 592092.

Need help with IT Services?

Our IT Kiosk Services will be provided remotely during the lockdown period. ​Our team are still available to help and you can contact us:

Please provide us as much information as you can on your issue to help us manage the expected increase in demand as we adapt to the changes to our service provision.


Do you have a query about your timetable, course or module choice, or submitting coursework? 

You can Live chat with us, Monday to Friday, 09:00 to 17:00.

For current students and staff with other queries please see our contact page for further information on how to get in touch with us.

Library Services for current students and staff

You can find out more about our Library services during the COVID-19 restrictions on our Library FAQ pages.

You can also contact the Library team on live chat, Monday to Friday 09:00 to 17:00, where they will be able to answer your queries.

If you are coming to the Library in person, you will need your campus card to get in.

Anything else?

You can also speak to our dedicated Switchboard team on 01603 456161, Monday to Friday 08:45 to 17.00. Outside of these hours there is information on key services available.