Our IT Services offer a wide range of IT and communication services to support you through your studies and work with us.

The IT Service Desk is the first place to contact if you need help with anything IT-related. We’re here 5 days a week offering support and advice, so you get the most out of our services. We can assist with software, IT accounts and other IT related issues. Find us here: ///clear.ranch.sparks

Try our new AI Assistant (beta)

Our AI Assistant is available 24/7 and is an easy way for new and returning students to find information about IT account passwords, campus cards, connecting to eduroam, printing and software.

Chat with our AI assistant


Reset your Password

All UEA staff, students and visitors who have a method of authentication set up are able to reset their passwords using our Self Service Password Reset.

Reset your Password

Live chat

Our Live Chat service is a great way to contact us. You can talk to one of our advisers Monday to Friday from 08:00 to 17:00. Remember on Wednesday afternoons our Live Chat support is limited to helping with account access enquiries only.

If you try Live Chat just before we’re due to close, and we’re busy with other customers, we may not have a chance to connect with you, please try again the next working day.

Let us know what you want to talk to us about, by providing the information requested below, and we’ll try to connect you to an advisor as soon as possible.

While you’re waiting…

Many common issues can be fixed using our online self-help guides (UEA login required).

You’ll find advice for many common issues, such as connecting to Eduroam, changing your password and purchasing IT equipment. 

If your question relates to the status of a service, including disruption and planned maintenance, please visit X (formerly known as Twitter) or our Service Status page. 

Live Chat – Your questions answered

We’ve been listening to your feedback and produced these FAQs in response to the most common themes. Check back regularly for updates.

Continue to feedback on our service, we review all your comments.

Our advisors can assist with a wide range of problems and requests. If your IT query is outside our scope, we’ll raise a Ticket and find the best person to help.

During key times of the day (around 9am, midday and 4pm), we can get very busy and will do our best to answer your request as soon as possible. 

If your request is not urgent, or you do not require an immediate response, you may prefer to log a ticket via the Service Portal or check out our self-help guides (UEA login required).

Livechat will be available from 8am to 4.45pm Monday to Friday. From 12.30pm on Wednesday afternoon, we are open for account access issues only.

After the chat, you will be prompted to leave feedback about the service you have received. Please leave the operator rating and any comments about the service you have received during your visit. 

The feedback you give is reviewed by Service Desk and ITCS management to help improve our service. 

Other ways to contact the IT Service Desk

You can log in, with your UEA username and password, to view all of our up-to-date contact information for the IT Service Desk on My UEA