New Student FAQs
UEA is committed to inclusive study, so everyone can get involved with student life. Our services help support you in all aspects of your time at university.
Student Information Zone
Based on The Street on campus, the Student Information Zone is your one-stop shop for all student enquiries - big or small. You can pop in in person or contact us via live chat, email or phone. You can also meet staff from across the University to talk about study abroad, access the IT helpdesk and much more.
Student Services: Be Well, Learn Well, Live Well
Our experienced team can help you with many issues whilst settling in and throughout your time at university. They can provide advice, guidance and support on a range of topics including mental health and wellbeing, student life, finances, study skills and disability.
Looking after your wellbeing is important during your studies and time at university. Our team is here to advise and guide you if you are experiencing wellbeing issues such as stress, anxiety, low mood, motivation or anything else which is affecting your ability to study and enjoy your life as a student. We have a team of advisers on hand to help or signpost you to the most appropriate services within the university and/or locally. No issue is too small and whatever your need, background or experience, you matter and we are here for you. It’s also worth remembering that engaging with our service doesn’t always have to be at a time of need, you can also get involved with our wellbeing events to connect with your peers and gain skills which you can utilise when you need them the most.
There is a whole range of free wellbeing support available to all UEA students, that you can
access from the Wellbeing Team, which includes:
- Workshops and group support. We run sessions for students, which cover a variety of wellbeing topics and aim to further your understanding on the subject and give you an opportunity to connect with your peers.
- Wellbeing and disability appointments- We have a team of student advisers, experienced mental health professionals and disability advisers to discuss your needs and ensure you have the most appropriate support in place to succeed at university.
- Talking Therapy- Our team of therapists offer single session, "One at a Time Therapy" (OAAT) which is designed to be accessible at the point of need rather than having to wait.
Student Services offers a support service for all students with a disability (physical, mental or a Specific Learning Difficulty (SpLD)) This includes, but is not limited to, dyslexia, long-term and short-term medical conditions and acute medical conditions such as severe allergic reactions.
Before you arrive at UEA, you can tell us about your circumstances, about any disability - including mental health conditions and long term health conditions.
Please let the University know of any support needs as soon as possible before you arrive, so that support can be put in place for you
Our tutors work with students from all levels of study and disciplines to help them find effective ways of learning, or to improve their confidence about specific aspects of studying. Our work is developmental, using strategies that you can apply over time. This involves discussion to allow you to choose approaches that work for you, or to understand techniques in ways that you find meaningful.
There are 3 different kinds of LET tutor who work directly with students, focussing on different aspects of studying:
- Academic Writing and Studying tutors
- Mathematics and Statistics tutors
- Specific Learning Difference (SpLD) tutors
Workshops in your Schools : We deliver workshops as part of many courses so you may meet our tutors there.
Study Café, Maths Helpdesk and Statistics Workshops: Regular friendly drop-in sessions where you can speak to our tutors and other students. These events provide a space to study and the chance to ask questions or talk through aspects of studying that you’re not sure about. No need to book – just drop in.
Writers’ Retreats for postgraduate students: If you’re a postgraduate with a lot of writing to do, why not book a space at one for our day-long retreats dedicated to writing? Write alongside others who are in a similar situation.
Peer Assisted Learning (PAL) scheme: PAL is available in many Schools - join one of our schemes as either a mentor or a mentee. PAL mentors are more experienced students who meet with mentees (less experienced students) to help them grow in confidence in their chosen subjects.
The English Language Support Programme (ELSP): This programme is designed to help international students to develop their English language skills. The programme runs in the Autumn and Spring semesters – once you get your UEA log in, register online if you’re interested.
One-to-one tutorials: Meet with one of our tutors for an individual, bookable appointment that lasts up to 50 minutes. Most of our tutorials take place online in Teams with some available in person. These appointments are very popular – so plan ahead and book in plenty of time to make good use of the work you will do with the tutor.
Online guides and resources: You will find online guides and resources created by our tutors on Blackboard and My UEA.
There are many unique and exciting aspects to life as a student, but there can also be times when you experience new circumstances or challenges that you haven’t dealt with before.
A lot of these experiences are very normal, like feeling homesick or adapting to a new environment, and our Student Life Advisers can provide a safe space for you to talk about things. We can offer non-judgemental advice and practical guidance, signpost or refer you to other support organisations, or simply discuss your concerns.
The Student Life Team also provide specialised support in different areas of advice that might impact students during their time at UEA:
Student Life Finance provide specialist advice and support to students who have concerns about managing their finances. We also support applications to the Student Services Fund and Emergency Loan facilities.
Student Life International provides immigration advice and support to students. We can provide visa application support for UK Student and Standard Visitor routes, as well as supporting students to understand and navigate the conditions of their immigration permission, which helps them protect their immigration status.
Student Life Community support students as they transition from campus accommodation to living in private rented accommodation, or students who choose to live off-campus from the beginning of their course.
All students in UEA accommodation will have access to support from the Residential Life Team. This means there is always somebody you can call if you have concerns regarding the safety of yourself, your housemates or are simply finding there are conflicts or difficulties in your flat.
We hope that everyone has the best possible experience at UEA, but if student experiences bullying or behaviour that has made them feel unsafe, our dedicated Report&Support system gives students a quick and direct way to tell the University what has happened and access support from the Student Life team.
Hear from our Students
Additional Support Services
The services below will also help support you during your time at UEA. CareerCentral can help you find part-time work, they offer careers advice and also manage paid internship opportunities and other services to help you develop your skills during your studies. The Faith Centre, Advice(su) and the Open Up UEA app also provide services to help you with your wellbeing at university - use the links below to find out more.