Refund information for International deposits Refund information for International deposits

Our refunds policy is set out below.

  • Appeals for a refund should be submitted to the Admissions Office.
  • The deposit paid will be reimbursed in full if evidence of a visa rejection is received and verified from the relevant UK Visa office. Refunds will not be given however if the visa rejection is due to failure to follow UK Visa & Immigration Service guidance or submission of fraudulent documents.
  • Refunds will also be made to conditional offer-holders who fail to meet the conditions of their offer.
  • Any offer-holder who wishes to defer their place to the following year will have any deposit deferred as well, the deposit will not be refunded
  • Offer holders for academic year 2020/21, who are unable to attend the course due to the impact of COVID-19 may wish to defer their place with the deposit, or apply for a refund outlining why the COVID-19 pandemic has affected their situation. The Admissions Service will assess each case on an individual basis. 
  • Offer holders who change their minds and decide not to take up their place will not be entitled to a deposit refund.
  • Refunds will only be made to the individual or organisation who originally paid the deposit. If a third party has paid the deposit on behalf of the applicant we are unable to refund the deposit directly to the applicant.
  • Refunds will be made as quickly as possible. Exact times may vary depending on the reason for the requested refund and the method by which original payment was made.
  • To conform with UK Money Laundering Legislation, strict guidelines exist with regard to refunding payments made, in particular if those payments are made in cash. If we are unable to satisfactorily verify the source of the funds or the credentials of the payer, UEA may be unable to repay the funds. You are therefore strongly recommended to make payments by bank transfer or payment card or by Flywire if paying in foreign currencies. 
  • As part of the Money Laundering Legislation, refunds can only be made to the account from which the payment was made originally. Proof of payment such as a receipt or a bank statement showing payment from that account must be produced. We will also need the bank's SWIFT or BIC code in order to make a refund. Failure to do so will delay the refund severely or prevent it altogether.
  • Please note that refund requests will only be authorised within 3 years of the deposit payment date.