Appeals and Complaints

We hope that you will enjoy your time at the University.  However, there are occasions where things may go wrong. 

If this is the case, we would firstly request that you seek to resolve the problem informally with the relevant other service provider and/or the SAS - ACR or PGR service hub as appropriate.  If this is not possible then there is the opportunity to make an appeal or complaint.

• Academic appeals and Complaints procedure
  

• Non-academic Complaints procedure
  

If you don't have a UEA Account you won't be able to access to the my.UEA web pages. If you wish to complain please email studentcomplaints@uea.ac.uk and request a non-academic complaints form.

Student Support or the UEA Student Union may also be able to help you if you have an appeal or complaint.