We want to make it easy for you to get the help you need to make effective use of our services
IT Helpdesk
Users can contact the helpdesk by email /web form, phone or in person. Read moreLocation: Library Floor 0
Email: it.helpdesk@uea.ac.uk, Contact Helpdesk (web form)
Tel.: extension 2345 (external callers: 01603 592345)
IT Service Status
Users can find out here about any issues we are currently experiencing with IT Services. Read moreHelpsheets
These are practical "How to...." documents which are arranged in broad subject areas in this section as well as being linked to from relevant sections across the website. Read moreFrequently asked questions
These are specific questions that are asked regularly at the IT helpdesk within broad subject areas. Read moreInformation about IT Support in your department
IT Support is the delivery of IT and AV Support Services for Faculties and Administrative Departments.Faculty IT Support Managers and the technician support teams are based locally within Faculties and Administrative Departments and are responsible for all standard IT and AV support provision. Read more
Support for the use of Learning Technology
Learning Technologists in the Technology Enhanced Learning team offer advice, training and support on the effective use of technology in learning and teaching. Read moreSupport for Research Computing
The Research Computing team at UEA provide specialist computing services for the research community. They aim to work closely with research users to optimise the potential of the central computing resources. Read moreInformation about the availability of IT training
Information about the IT training available within the University for staff and students is provided here. Read moreInformation for new users and visitors
This section of the website has information relevant to new users including questions which are regularly asked by new users and links to key information on the website. Read moreInformation for users with disabilities
Information Services are committed to ensuring that all students and staff can make full use of the facilities and services that we offer.These pages describe the facilities that are available within Information Services for those with additional needs including information about access to the Library building and equipment and services which we provide. Read moreIT Support Charter and Performance
Information Services provides an IT Support Service comprising a help desk and second line technician support. We are striving to continually improve this service and have set out our goals in an IT Support User Charter document. The statements in that document are used to define Key Performance Indicators (KPIs) against which we measure ourselves and report our progress, beginning in September 2012. Read moreYou can also browse the IT Services section of the website for the information you need.
