TICKETS

  • All tickets are subject to availability.

  • It is the customer’s responsibility to check their booking at the time of purchase. UEA Music Centre will make all reasonable endeavours to correct mistakes if brought to their attention prior to the event for which the ticket is valid. However, it may not always be possible to rectify mistakes.

  • A copy of the confirmation email sent at time of purchase must be presented by the customer to gain entry to the concert. UEA Music Centre cannot guarantee entry to the concert if this is not presented upon arrival.

ADMISSION

  • UEA Music Centre reserves the right to refuse admission to a customer or eject them from the venue at any point, if in our judgement your conduct is such that it is likely to disrupt or disturb other persons attending the performance.

  • Possession of a valid ticket authorises admission of the holder to the venue immediately before the performance begins. However, once the performance begins, to avoid disturbing the audience and performers, latecomers will not be allowed access to the venue,until a suitable point in the performance designated by the Front of House team. This may not be until the interval. In some circumstances, we may not be able to seat you in the original seats or section you have purchased.

  • Animals are not permitted within the venue, with the exception of assistance dogs.

PHONES, FILMING AND PHOTOGRAPHY

  • The use of mobile phones and the making of recordings or photography, with flash, within the venue, is strictly forbidden.

  • For some performances, there may be photographers and filming teams (commissioned by the University of East Anglia), taking photos and filming the performance. Attendees should be aware that whilst we are not looking to consciously feature you, there is a chance that you may appear in the final photographs and film. The photographs and films will be used, in official university publicity materials, and may also be circulated to the press, to recruit performers and to promote UEA Music Centre concerts. If you have any concerns regarding this, please contact the Front of House team.

ACCURACY

  • The information published on the website and in printed material is correct at the time of being published. We reserve the right to make any alterations where necessary and are not liable for any subsequent admissions.

  • UEA Music Centre cannot guarantee the appearance of any performer at any performance.

  • UEA Music Centre reserves the right to alter the programme without refund.

CANCELLED OR RESCHEDULED PERFORMANCES

  • If a performance is cancelled or rescheduled, UEA Music Centre will use reasonable endeavours to notify ticket holders of the cancellation. However, we cannot guarantee that ticket holders will be informed before the date of the performance, due to circumstances beyond our control.

  • If a performance is cancelled, UEA Music Centre will offer a refund to the person who purchased the ticket, and where possible, by the same method used to purchase the ticket. When it is not possible to refund via the same payment method, UEA Music Centre reserves the right to request additional identification or documentation to ensure the money is returned to the correct person. Customers will be refunded the face value of the tickets. No further compensation will be offered.

  • If a performance is rescheduled, customers will be offered tickets to the rescheduled performance, equivalent to the face value of their original ticket. If the customer does not wish to accept these tickets then a refund can be obtained for the face value of the ticket. 

TICKET REFUND AND EXCHANGE

  • Tickets cannot be refunded after purchase, unless the event in question has been cancelled or rescheduled (please see above for details). 

  • Tickets cannot be exchanged for other Music Centre performances. 

  • There is an exception to this rule in place for the 2021-22 season for those who are forced to isolate due to COVID-19. If you are forced to self-isolate which prevents you from attending, please email with supporting evidence and we will issue a refund and re-sell your seats.

COVID-19

  • We will not require proof of a negative test on entry, however we strongly encourage all asymptomatic attendees to take an LFD test in the days leading up to the concert. If this test returns a positive result, follow Government guidance and self isolate as required. 

  • If you develop COVID-19 symptoms in the lead-up to the concert (within 7 days) please seek a PCR test and do not attend unless this result is negative

  • We will not require proof of COVID-19 vaccination upon entry, however do strongly encourage all attendees to complete a full course of vaccination, if they are able and willing, prior to attending a concert.

  • If you test positive for COVID-19 within 7 days following the concert, please contact and we will issue a notice to all attendees advising that they may have been exposed.

  • NHS COVID-19 QR codes will be available at the door to all concerts. Do scan these if you have the NHS app to aid in contact tracing. 

  • We encourage all attendees to wear a well-fitting face covering when moving around our venues and at the bar. If you wish to wear a face covering throughout the concert, please do so. 

GENERAL

  • Seating is unreserved.

  • Smoking is forbidden at all UEA Music Centre concerts.

  • Hot drinks and glasses are not permitted at UEA Music Centre concerts.

  • UEA Music Centre cannot be held responsible for any personal property.

  • Customers must comply with safety announcements and instructions given by stewards.

COMMENTS

  • Any complaints regarding the performance should be made to the Front of House team.

  • If you do have a comment or complaint, please email and we will endeavour to respond within 5 working days.

 

UEA Music Centre
University of East Anglia 
Norwich Research Park 
Norwich, NR4 7TJ


Email: musicevents@uea.ac.uk
Tel: 01603 593948