Patient-centred care Patient-centred care

About the Course

Consultations involving medicines form part of medicines optimisation. Medicines optimisation focuses on actions taken by all health and social care practitioners, and requires greater patient engagement and professional collaboration across health and social care settings.  A large part of it involves communication between healthcare professionals and patients.

The UEA Patient Consultation Skills Programme aims to equip pharmacy technicians with the skills and knowledge they require to conduct safe and effective consultations in their extended, patient-facing roles.

The course is delivered using a blended learning delivery method, consisting of e-learning, face-to-face teaching and the collection of workplace evidence.

To complete the course, candidates are required to:

  • Complete e-learning packages
  • Attend two regional study days
  • Build a portfolio of evidence, including reflective diary logs of holistically observed patient consultations
  • Write a 1000 word reflective essay
  • Present a short, reflective case presentation on a ‘significant incident’
  • Complete an external review

Entry Criteria

The normal minimum entry requirements are:

  • Registration as a Pharmacy Technician with the General Pharmaceutical Council
  • A minimum of six months experience of hospital pharmacy or another ‘clinical base’
  • In order to fulfil the aim of the course, candidates must be undertaking a proportion of their role in a ward-based/home-based environment where they have direct patient contact
  • A recommendation from the Senior Pharmacy Manager or designated Deputy to undertake the Programme


Prior to attending the study day, all candidates should:

  • Have been assigned a suitably qualified Educational Supervisor*
  • Be familiar with local Standard Operating Procedures (SOPs) related to the medicines management role in which they will be working
  • Have completed a full induction into the area where they will be working with a suitably experienced Pharmacist or Pharmacy Technician who is accredited in medicines management or has equivalent experience at the practice base to be acknowledged as occupationally competent

*Educational Supervisors must be on the UEA approved list.  All new Educational Supervisors are required to complete the Educational Supervisor Training Package

Study Days

All study days have been cancelled until further notice.

Due to Coronavirus, COVID-19 we are currently not accepting any registrations.

Please email your interest to and we will contact you when registration is open again.


Pharmacy Technicians wishing to register for the Programme should do so via the link to the UEA Application Form below:

UEA Application Form

On entering the site you will be prompted to create a user account and then select 'Professional Development Applications' to apply for the course

Contact Us

For further information, please email: Sharon Walker or Kate Cannon, Regional Specialist Education & Training Pharmacy Technicians