Patient-centred care Patient-centred care

About the Course

Consulting with patients has become a core role for Pharmacy Technicians.

This course is designed for Pharmacy Technicians with roles that involve patient-centred care and aims to improve the communication skills required to assist patients with adherence, compliance and concordance of their medication.

Delivered as blended learning of e-learning, face-to-face teaching at two study days, one case study and review day and practice-based activities, to complete the course candidates are required to:

  • Complete all e-learning
  • Compile a portfolio of reflective and observed practice-based activities
  • Present a short reflective case study of a consultation they have experienced
  • Complete an external review

Entry Requirements

  • Registration with the General Pharmaceutical Council (GPhC)
  • A minimum of six months experience of hospital pharmacy or another ‘clinical base’.
  • In order to fulfill the aim of the course candidates must be undertaking a proportion of their role in a ward-based/home-based environment where they have direct patient contact.
  • An allocated Educational Supervisor

*please note that new educational supervisors for this course are required to attend a half day educational supervisor study session. For more information and available dates go to Educational supervisor study sessions

Main aims of the course

  •  Equip Pharmacy technicians with the skills required to conduct a concordant consultation with patients thus promoting the safe and effective use of medicines

  • Develop a structured approach to dealing with problems that arise from professional interaction between pharmacy technicians and patients, as well as pharmacy colleagues and other healthcare professionals

Study Days

Currently no dates!


Please register your interest by emailing Rebecca Appleby

For further information on the course, please email:

Sharon Walker or Kate Cannon or Chloe Beale
Specialist Pharmacy Education & Training Technicians