Patient-centred care Patient-centred care

About the Course

Consultations involving medicines form part of medicines optimisation. Medicines optimisation focuses on actions taken by all health and social care practitioners, and requires greater patient engagement and professional collaboration across health and social care settings.  A large part of it involves communication between healthcare professionals and patients.

The UEA Patient Consultation Skills Programme aims to equip pharmacy technicians with the skills and knowledge they require to conduct safe and effective consultations in their extended, patient-facing roles.

The course is delivered using a blended learning delivery method, consisting of e-learning, face-to-face teaching and the collection of workplace evidence.

To complete the course, candidates are required to:

  • Complete e-learning packages
  • Attend two regional study days
  • Build a portfolio of evidence, including reflective diary logs of holistically observed patient consultations
  • Write a 1000 word reflective essay
  • Present a short, reflective case presentation on a ‘significant incident’
  • Complete an external review

Entry Criteria

The normal minimum entry requirements are:

  • Registration as a Pharmacy Technician with the General Pharmaceutical Council
  • A minimum of six months experience of hospital pharmacy or another ‘clinical base’
  • In order to fulfil the aim of the course, candidates must be undertaking a proportion of their role in a ward-based/home-based environment where they have direct patient contact
  • A recommendation from the Senior Pharmacy Manager or designated Deputy to undertake the Programme


Prior to attending the study day, all candidates should:

  • Have been assigned a suitably qualified Educational Supervisor*
  • Be familiar with local Standard Operating Procedures (SOPs) related to the medicines management role in which they will be working
  • Have completed a full induction into the area where they will be working with a suitably experienced Pharmacist or Pharmacy Technician who is accredited in medicines management or has equivalent experience at the practice base to be acknowledged as occupationally competent

*Educational Supervisors must be on the UEA approved list.  All new Educational Supervisors are required to complete the Educational Supervisor Training Package

Study Days

  • Wednesday 12th February and Wednesday 25th November 2020 - CPDC, Cambridge, CB2 9NL


Pharmacy Technicians wishing to register for the Programme should do so via the link to the UEA Application Form below:

UEA Application Form - Currently Under development! Please contact so that we can save your details and course request, we can then advise when you are able to register.

Contact Us

For further information, please email: Sharon Walker, Kate Cannon or Chloe Beale, Regional Specialist Education & Training Pharmacy Technicians