Patient-centred care Patient-centred care

About the Course

Consulting with patients has become a core role for Pharmacy Technicians.

This course is designed for Pharmacy Technicians with roles that involve patient-centred care and aims to improve the communication skills required to assist patients with adherence, compliance and concordance of their medication.

Delivered as blended learning of e-learning, face-to-face teaching at two study days, one case study and review day and practice-based activities, to complete the course candidates are required to:

  • Complete all e-learning
  • Compile a portfolio of reflective and observed practice-based activities
  • Present a short reflective case study of a consultation they have experienced
  • Complete an external review

Entry Requirements

  • Registration with the General Pharmaceutical Council (GPhC)
  • A minimum of six months experience of hospital pharmacy or another ‘clinical base’.
  • In order to fulfill the aim of the course candidates must be undertaking a proportion of their role in a ward-based/home-based environment where they have direct patient contact.
  • An allocated Educational Supervisor

*please note that new educational supervisors for this course are required to attend a half day educational supervisor study session. For more information and available dates go to Educational supervisor study sessions

Main aims of the course

  •  Equip Pharmacy technicians with the skills required to conduct a concordant consultation with patients thus promoting the safe and effective use of medicines

  • Develop a structured approach to dealing with problems that arise from professional interaction between pharmacy technicians and patients, as well as pharmacy colleagues and other healthcare professionals

Study Days

Wednesday 13th February & Wednesday 6th November 2019


Please register your interest by emailing Rebecca Appleby

For further information on the course, please email:

Sharon Walker or Kate Cannon or Chloe Beale
Specialist Pharmacy Education & Training Technicians