Innovation, Technology and Operations Management (ITOM) groupsplay Innovation, Technology and Operations Management (ITOM) groupsplay


The ITOM group in Norwich Business School undertake research, scholarship and teaching in the fields of Innovation, technology and Operations Management.  Our research is mainly concerned with digital technologies, including the ways they are invented and developed; the ways they are deployed, managed and used within and between organisations; and, the impacts and effects that they have.

The group have particular strengths in the areas of Value Chain Analysis, Supply Chain Strategy and Supply Management, Data Analytics, Sustainable Energy, Social Media and Digital Transformation. We use both qualitative and quantitative methods, but have specific expertise in business analytics and a variety of modelling and data driven decision support and optimisation techniques.  We conduct analysis at the organisaition, supply chain and business eco-systems levels.

We work on applications across manufacturing and services, and across public, private and third sectors, but have particular expertise in Agri-food, Energy and the Digital sector.

We are working closely with the users of our research at local, national and international scales.

ITOM Group members:

Dr Alfonso Avila-Merino – Associate Professor in Innovation Management

Dr Pat Barrow – Senior Lecturer in Business Information Systems

Dr Adrian Benfell - Associate Professor in Digital Business

Dr Arijit Bhattacharya - Associate Professor in Operations and Supply Chain Management

Professor Konstantinos Chalvatzis - Professor of Sustainable Energy Business

Mr James Cornford - Associate Professor in Digital Transformation

Professor Andrew Fearne - Professor of Value Chain Management

Dr Tomas Harrington - Associate Professor in Digitalisation and Operations Management

Dr Nikolaos Korfiatis  - Associate Professor in Business Analytics

Dr Antonios Karatzas - Lectuter in Supply Chain Management

Professor Fiona Lettice – Professor of Innovation Management

Dr Brad McKenna - Lecturer in Information Systems

Dr Andrew Vassallo - Associate Professor  in Business Management

Dr Dimitrios Zissis - Lecturer in Operations Management