This two-day evidence-based course has been developed by a group of leading communication researchers and trainers and is aimed at doctors, nurses and senior healthcare professionals (band 6 & above) wishing to enhance their clinical communication skills with patients, carers, or colleagues.
Participants set the agenda for both days by identifying challenging communication situations they experience at work. These challenges are recreated with actors playing different roles such as a patient, family member or colleague in order for participants to practice key skills and principles, receive constructive feedback and test out alternative strategies.
In previous courses key areas of challenge have included:
- Managing anger or distress
- Breaking Bad News
- Handling difficult questions
- Improving communication with colleagues
- Dealing with complaints
Participants will receive a pre-course workbook that contains reading and exercises including reflections on current practice and communication challenges. The book should take approximately 1 hour to complete and will be used in group discussions on the first day.
The course runs over two consecutive days utilising an interactive workshop approach. A willingness to use experiential methods of learning and undertake video recorded role plays during the two days is an expectation of the course. Please note that attendance at all sessions over the two days is seen as essential.
Each course provides an overview of the communication literature, which includes; the evidence base for training, the structure of an interview/consultation, review of the skills that enhance patient communication and the behaviours that may block it.
The course is taught by accredited nationally approved facilitators. A certificate of attendance is awarded on completion of the course.
Two consecutive days
Day 1: 08:30-17:30
Day 2: 09:00-17:15
Timings are subject to change
Courses are delivered in Cambridge, Ipswich and Norwich.
For more information visit our how to apply page.