Satisfaction with working from home is distinct from job satisfaction, new study shows

Published by  News archive

On 17th Nov 2022

A woman sat at a home-working desk.
Getty images

New research reveals that influences on the job satisfaction of homeworkers are no different from those normally associated with it; but influences on their satisfaction with homeworking are distinct from these. 

The study by the Universities of Leicester and East Anglia shows that having job discretion and supportive relationships at work are key to homeworkers’ satisfaction with their jobs, just as they normally are. 

Satisfaction with working at home, however, is determined more by factors that make for dissatisfaction, feeling lonely, not having an adequate working environment, and family and non-work obligations interfering with work. 

People who are not lonely, have a good working environment in the home and minimal interference when working at home are likely to be highly satisfied with jobs. 

While homeworking satisfaction and job satisfaction are determined by different factors, the homeworking satisfaction adds to factors affecting job satisfaction. Employees who have high levels of job discretion, social support and satisfaction with working at home will be the happiest in their jobs when working at home. 

The research, published in the journal Applied Psychology: An International Review, was conducted through different surveys in Spring and Autumn 2020, when the country was in lockdown, and involved 753 university employees of all occupations, academics and non-academics. 

The level of homeworking satisfaction was high at the beginning of the study, with 76% of people saying they were either satisfied or very satisfied with working at home, rising to 81% in Autumn 2020.

The average job satisfaction level was identical in both periods but homeworking satisfaction increased slightly as people learnt how to manage it and perhaps made adjustments to their work space, internet provision or work schedules. 

Lead author Prof Stephen Wood, of the University of Leicester School of Business, said: “The rise of hybrid working is the ideal compromise which enables people to manage the conflicts between the positive and negative sides of homeworking. 

“It is not straightforwardly a matter of homeworking being the best of both worlds, or that people had pre-existing preferences toward homeworking or see it as inherently more effective."

Co-author Dr George Michaelides, of UEA’s Norwich Business School, added: “As more organizations adopt hybrid working, it becomes important to appreciate the different factors that shape employees’ satisfaction with their job and working from home. 

“Our findings can help organizations to design policies to support their employees and boost their satisfaction in what is likely to be a new normal.”

The research helps to explain the heightened desire among professional workers to work at home. The positive experience of homeworking that many workers had in the lockdown fuelled an appetite in particular for hybrid working, whereby people work some of the week at home and some onsite. 

Hybrid working is a way of reducing the effects of potential downsides of homeworking, loneliness, family–work interference and not being readily able to do certain tasks.  

The implications of the research for employers are that organisations designing homeworking arrangements should pay special attention to mitigating the downsides of homeworking. 

Organisational policies need to consider carefully what can and cannot be done at home and to redesign jobs and working arrangements to prevent isolation of employees and increase the integration of staff into the organisation and their sense of community and belonging. 

This could be part of more general drive to increase employee involvement and act as a catalyst for rethinking organizational practices and norms more generally.

‘Satisfaction with one’s job and working at home in the Covid-19 Pandemic: A Two-wave study’, S Wood, G Michaelides, A Kelleher, I Inceoglu, K Daniels, K Niven, and E Hurren, is published in the December 2022 issue of Applied Psychology: An International Review.

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