Advanced Communication Level 7 (Health CPD)

Key Details

Module Cost: £1,185
Further Information: fmh.cpd@uea.ac.uk

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Module Overview / Introduction

Effective communication skills are central to the delivery of high quality health and social care and a decisive factor in determining patient satisfaction, concordance, resilience and recovery.

This module aims to explore and describe the theoretical background and frameworks underpinning this essential area of practice, whilst at the same time providing you with an opportunity to evaluate and develop your own communication skills further. Utilising a number of different teaching methods such as video examples, case studies and discussion, this module will enable you to consider in-depth some of the common communication challenges found in the work environment whilst at the same time developing strategies to manage these.

Online Learning Block Release Dates:

27/04/26, 11/05/26, 25/05/26, 15/06/26, 29/06/26, 13/07/26

Online Live Tutorials:

30/04/26, 14/05/26, 28/05/26, 11/06/26, 25/06/26, 09/07/26

Online Live Webinars:

07/05/26, 21/05/26, 18/06/26, 02/07/26, 16/07/26

Face to Face In Person day:

04/06/26

Learning Outcomes

Critically evaluate differing concepts and frameworks underpinning interpersonal and intrapersonal communication
Critically appraise and discuss the evidence base describing the key skills associated with effective communication in health and social care
Demonstrate expertise in structuring a professional interview optimising engagement and time available
Discuss the importance and impact of cue based interviewing which focuses on the needs of the individual, taking into account both disease and illness perspectives
Demonstrate a Systematic approach to giving complex information to patients and carers congruent to differing levels of health literacy
Critically evaluate methods to assist individuals in making informed choices using a shared decision making approach
Critically reflect and analyse own and others’ communication skills
Demonstrate an evidenced based approach to giving constructive feedback to colleagues with regard to their communication style and impact on care

Teaching & Assessment

6 Blocks of learning over 12 weeks
Live online webinars and tutorials
Face to Face study days
Independent Study

20 credits = 200 effort hours
At least one study day per 2-week block of learning
Attendance expected at live (synchronous) tutorials and webinars

4,000 word assignment informed by accompanying video footage of experiential learning

How to Apply / Disclaimer

To apply for this as a single module as part of your Continuing Professional Development please enter the application system via our Professional Development section.

Whilst the University will make every effort to offer the modules listed, changes may sometimes be made arising from the annual monitoring, review and update of modules and regular (five-yearly) review of course programmes. Where this activity leads to significant (but not minor) changes to programmes and their constituent modules, there will normally be prior consultation of students and others. It is also possible that the University may not be able to offer a module for reasons outside of its control, such as the illness of a member of staff or sabbatical leave. In some cases optional modules can have limited places available and so you may be asked to make additional module choices in the event you do not gain a place on your first choice. Where this is the case, the University will endeavour to inform students.

Every effort has been made to provide information that is current and accurate. Nevertheless, inadvertent errors in information may occur. The information contained in this webpage has been supplied from a variety of sources, and is subject to change. Please ensure you check all module information and timetable provided through the official student information systems.