FOI_26-288 Soft facilities management contracts
Date of response: 09 November 2026
We have now considered your request of 20 October 2026 for the following information
I am writing to request information under the Freedom of Information Act 2000 regarding the provision of catering and soft facilities management services across the University of East Anglia.
Could you please provide the following information:
Question 1. Catering Services
Whether catering services are provided in-house or by an outsourced contractor.
Our response:
In house.
Question 2. If outsourced:
o Name of the current catering provider.
o Contract start date.
o Contract expiry date, including any extension options.
o Approximate annual contract value (if available).
o Procurement route used (e.g. open tender, framework agreement, direct award).
o Framework utilised, if applicable.
o Anticipated date of the next tender opportunity.
Our response:
Not applicable.
Question 3. Soft Facilities Management Services
For each of the following service areas, please confirm whether services are delivered in-house or by an outsourced provider. If outsourced, please provide the supplier name, contract start date, expiry date, extension options, estimated annual value (where available), procurement route and framework used:
• Cleaning services
• Washroom services
• Waste management and recycling
• Pest control
• Security services
• Grounds maintenance / landscaping
• Window cleaning
• Hygiene services
• Vending services
• Any other outsourced soft FM services
Our response:
Please see accompanying document, our ref: FOI_26-288 Appendix A.
Question 4. Procurement Contacts
Please also provide:
• The name and job title of the person responsible for procurement of catering and facilities management services.
• The most appropriate email address for future tender and supplier enquiries.
Our response:
Please see our web page: Procurement - University Information