FOI_25-222 Mobile phone contracts

Date of response: 12 August 2025

We have now considered your request of 22 July 2025 for the following information:

I am writing to request the following information under the Freedom of Information Act 2000 regarding your organisation’s mobile phone contract(s).

If your organisation uses more than one provider, please provide a breakdown for each provider individually.

I am aware that similar requests may have been submitted previously, but I would appreciate the most recent and up-to-date information available as of today’s date.

Question 1. Network Provider(s)

Please confirm the name(s) of the current mobile network provider(s) (e.g. EE, Vodafone, O2/Telefonica, Three).

Our response:

Vodafone.

Question 2. Annual Average Spend

Please provide the annual average spend for each mobile network provider. If a new contract has been awarded recently, an estimated annual spend is sufficient.

Our response:

£134,000 on average per annum.

Question 3. Number of Connections

Please provide the total number of mobile connections, broken down by:

• Voice-only devices

• Voice and data devices

• Data-only devices

Our response:

• Voice-only devices x 196

• Voice and data devices x 591

• Data-only devices x 53

Question 4. Contract Duration

Please confirm the length of each contract and whether any extension options are included.

Our response:

The initial contract duration was for two years, this was extended up to a maximum of 36 months.

Question 5. Contract Start Date

Please provide the actual contract start date(s) for each provider. (Please do not include the framework start date unless it is also the date of the signed agreement.)

Our response:

The contract started in February 2015 and was renewed in April 2018.

Question 6. Contract Expiry Date

Please confirm the expiry date(s) of the current agreement(s). If the contract is rolling, please specify.

Our response:

The initial expiration date was April 2019, which was extended up to April 2021.

Question 7. Contract Review Date

Please indicate when the organisation intends to review or retender the mobile phone contract(s).

Our response:

Scope of requirements and routes to market currently being considered.

Question 8. Responsible Officer

Please provide the name, job title, direct phone number and email address of the individual(s) responsible for managing this contract.

If full contact details cannot be disclosed, the job title will suffice.

If the service was purchased through a procurement framework, please also provide the name of the framework and its reference number.

Our response:

Alison Jarrett, Head of Payments, 01603 456161, A.Jarrett@uea.ac.uk.

The staff named above are exercising their right to object to processing contained in article 21 of the General Data Protection Regulation. This right is exercised here with specific reference to not having their contact information used for marketing purposes.

Question 9. Managed Service Provider (if applicable)

If the mobile phone services are managed via a third-party provider, please confirm the name of the network provider, the number of connections, and the name/job title of the person responsible internally.

Our response:

Not applicable.

Question 10. Aggregation

Is this mobile phone contract part of a wider aggregation exercise with other organisations? If so, please specify.

Our response:

No.

Question 11. Current Tendering or Future Plans

If the current contract has expired or is operating on a rolling basis, please confirm the organisation’s intentions moving forward.

If your organisation is currently out to tender, please provide the anticipated award date and any available details.

Our response:

The University is currently taking into consideration scope of requirements and available routes to market. Project timeframes are yet to be established.

Question 12. Recent Contract Award (if applicable)

If this contract was awarded within the past three months, please provide the shortlist of suppliers who submitted bids.

Our response:

Not applicable.