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It is important that you always keep any travel and, if applicable, visa documents safe. Losing them can be costly, both in terms of money and time. If your passport or visa does get lost or stolen, you should ensure that you take the right steps to replace them and inform the relevant people as soon as possible. Student Life International can assist you with reporting and replacing your documents.
Losing your Passport
Before reporting your passport as lost or stolen, please allow 5 working days for it to be handed in. You should check with the UEA Library, UEA Security Lodge, Norfolk Police, and places you have recently visited (such as cafes, event venues, and friends’ accommodation). If you have recently used public transport services (bus, train, or taxi) you should contact them to see if your passport or visa has been found. If you cannot locate your lost or stolen document after 5 working days, please contact Student Life International for support.
In the sections below, we have given some basic information about the actions you will need to take if your passport is lost or stolen, inside or outside the UK. We have also listed information for those who have expired physical BRP cards that have been lost or stolen. If any of these things happen we strongly recommend that you contact Student Life International so that we can support you to take the necessary steps.
If your document(s) is lost or stolen outside the UK, and it will be some time before you can receive a replacement and return to UEA, you may need to interrupt your studies (take a break from your course). This will mean that you will return to continue your studies later, by agreement with your School. If this might affect you, we can start supporting you with this process as well.
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