If you are stranded abroad without documents, please contact us urgently.
In an emergency you can also call UEA Security on +44 (0)1603 59 2352 or Student Services on +44 (0)1603 59 2761 (Monday – Friday 9am – 5pm).
Lost or stolen passports
Before you do anything, allow 5 working days for your passport or visa to be handed in to the police or UEA security.
Check with the Library, the Security Lodge, Norfolk Police and places you have recently visited. Get a friend to help you look in your bag, room and flat.
If you are certain that your passport/visa is lost or stolen, please contact Student Services for help immediately.
Lost or stolen passports in the UK
Report your lost or stolen passport to your embassy or passport office.
Lost or stolen passports abroad
Report your stolen or missing passport and/or visa to the local police where your passport and visa were lost or stolen. You must get a police reference or report.
Get a new passport
Check your country’s government embassy website in the UK or other governmental website to find out how to apply for a new passport. All countries have different procedures.
Once you get a new passport you must let UKVI know by completing a change of circumstances form.
You should also contact the UEA Visa and Compliance Team by email to inform them of any new passport.
Lost or stolen visas in the UK
Before you do anything, allow 5 working days for your passport/visa to be handed in to the police or UEA security.
Check with the library, the Security Lodge, Norfolk Police and places you have recently visited. Get a friend to help you look in your bag, room, and flat.
If you are certain that your passport/visa is lost or stolen, please contact Student Life for help immediately.
Report a stolen BRP to the police
Report your stolen BRP visa to the police wherever it went missing. If it was stolen in Norwich, you can report it online. Make sure you get a Police report number or a crime reference number. Do this as soon as possible.
If your BRP visa was lost, then you cannot get a crime reference number from the Norfolk Police.
Apply for a new BRP
You must apply within three months of reporting it lost or stolen in the UK, failure to do this may result in a £1,000 fine or a shortened visa. You can apply for a replacement BRP card online. This takes eight weeks using the standard service. If you want a faster service, you will need to pay an extra fee.
- Documents you will be required to submit:
- Proof of address (provide as many as you can, but at least one)
- UK Driving Licence
- Council tax letters
- Letter confirming tenancy, mortgage payments, tenancy agreements or contracts.
- Bills – electricity, water, gas, mobile phone
- Consent form
- Passport (not always required)
Once you have completed and sent your online application, you will need to book an appointment at the UK Visa and Citizenship Application Services to have your documents scanned and to give your biometrics.
There is an additional fee for this service.
If you use our office’s correspondence address, your new Biometric Residence Permit (BRP) card will be delivered to the Student Support Centre. We will email you to collect your visa as soon as we receive it.
This information is only relevant if your visa was in your passport and you lost it in the UK. The visa you got from your home country is called an Entry Clearance visa and is a sticker in your passport.
Report to the police that your passport and visa was stolen, you can report it online.
If your passport with your Entry Clearance visa was lost, then you cannot get a crime reference number from the Norfolk Police.
You must have a new passport before you can apply for a new visa, which will be a BRP card. See Lost Passports above for how to apply for a new one.
Apply for replacement visa
Applying using the standard service takes about 8 weeks and you will be required to submit:
- Police report or reference number if your passport was stolen
- Any Home Office Letters about your visa
- Proof of identity (provide as many as you can, but at least one)
- UK Driving Licence
- Council tax letters
- Letter confirming tenancy or mortgage payments or tenancy agreements or contracts.
- Bills – electricity, water, gas, mobile phone
- Letter from employer confirming employment / confirmation of enrolment letter from your Teaching Hub, which you can print from your Evision account.
- Letter confirming registration with a doctor
- Letter of consent
- Police Registration Certificate
Once you have completed your application, and Student Life have checked your application and documents, you will then need to book an appointment with the UK Visa and Citizenship Application Services, There is an additional fee for this service.
Lost or stolen BRP visa abroad
If your BRP visa and/or passport have been lost or stolen abroad, you should:
- Report your stolen or missing BRP card and/or passport to the local police where your visa and/or passport were lost or stolen. You must get a police reference or report.
- If your passport has been lost or stolen, you must first get a new passport or temporary travel document before getting a replacement visa. You can apply to your embassy or consulate in the country where your passport was stolen or lost. If you are in your home country, you can apply in the normal way for a new passport.
- Contact UK Visa and Immigration (UKVI) department to report your BRP card lost or stolen as soon as possible by visiting
- Apply for a BRP replacement (single entry) visa to be able to return to the UK. See below for more guidance. Please use a premium service (fast track) if it is available.
Your course at UEA
Will this affect my course?
If you miss more than 2 weeks of your course, then it is likely that you will have to interrupt your studies (take a break from your course) and start again at a later date.
How long will it take to get my new passport and visa?
It may take several weeks to get your new passport and a replacement visa. Make sure that you have somewhere safe to stay and that you have access to money. If your bank card has been stolen you should contact your bank to let them know and arrange financial support for yourself while abroad.
Email your teaching hub
Email your teaching hub to let them know your situation.
Email Student Life
Email email@example.com for help with your replacement visa application. They can check your application before you submit it to the local Visa Application Centre (VAC).
Go home to get your visa
If you have lost your passport and visa whilst on holiday (not in your home country), you may prefer to travel to your home country, once you have a new passport, and apply for a BRP Replacement (single entry) visa from there. It can take several weeks to get a replacement visa and it may be safer and cheaper for you to travel home and apply once you are back with your family.
If you have travel insurance, it may cover replacement passports and visas, so save all your receipts for translations, postage, and the passport and visa replacement fee. Your insurance might also cover your hotel bills and living costs whilst you are stuck abroad. Check the details of your travel insurance policy carefully.
Applying for a BRP replacement (single journey/entry) visa to return to the UK
Once you have your new passport or temporary travel document (if required) you can apply for a visa to return to the UK.
When you apply for a replacement BRP visa from outside the UK, what you actually get is a single journey visa, which is a sticker in your passport, valid for 30 days. You can only use this visa once, which allows you to return to the UK. Once you have returned to the UK, you will then have to apply for a replacement BRP.
How to apply
Apply online for the Replacement BRP (single entry) visa.
Complete the application and follow the instructions on how to apply.
You will need to attend an interview at a Visa Application Centre. This process can vary in different countries. In some countries, they may offer a premium service, which will be quicker but cost more. Find a visa application centre near you.
Supporting documents you may need
- Passport/temporary travel document
- Confirmation of Studies Letter – You can print this from your Evision page.
- Police Report of stolen BRP and a translation
- Application fee
You will need to use original documents if possible.
All documents must be in English or translated into English if needed. You should be able to find local official translators online.
If you are able to continue your course at UEA, when you return to the UK you must apply for a replacement BRP visa within one month.
Apply for a replacement BRP in the UK
After you return to the UK you must apply for a replacement visa as soon as possible. The Student Life Team will be happy to help you. You can make an appointment by:
- Coming into the Student Support Centre reception
- By calling 01603 592761.
- Emailing firstname.lastname@example.org