Clearing Frequently Asked Questions

Take a look at our most frequently asked questions relating to the Clearing process. You can find information on a variety of topics, from what to do on Results Day to explaining the logistics of Adjustment. If you have any further questions, please don't hesitate to get in touch by emailing us

A level results are released on the 10 August, is there anything I should be doing to prepare for Results Day?

We recommend that you are available on results day. Try to make sure that you have access to UCAS Track via the internet and your phone is at the ready. Check how you are going to get your exam results and what time you will get them. Also, it is worth making a note of your GCSE subjects and grades, as sometimes courses require a particular grade at GCSE in addition to your A level or equivalent results. Make sure you have your UCAS Personal ID, the 10-digit number you receive when you register with UCAS, as this is something you will always be asked for if you ring us up.

What are our opening hours?

Our dedicated Clearing, Adjustment and Confirmation team will be available:

  • Tuesday 10 August - 8:30am - 8pm
  • Wednesday 11 August - 8am - 6pm
  • Thursday 12 August - 8am – 6pm
  • Friday 13 August – 9am – 5pm
  • Saturday 14 August – 9am - 5pm 

I've done better than I expected and want to apply for a course at UEA, what do I do?

Whether you are in Clearing or Adjustment you might be curious about courses with higher entry requirements. At UEA we are interested in talking to you, so that we can help you find the best course to study. It is always worth ringing us; it's a great opportunity to see if you can gain entry to a course that you may have originally wanted to pursue but didn't think you could achieve the necessary grades.

What is the ‘Adjustment Period'?

Adjustment allows you to see if you can get on to another course with higher entry requirements than the course you have been confirmed on. If you've met and exceeded your conditions you will still hold your original confirmed place, but you can also call us to see whether we have spaces to accept you through Adjustment. Once you enter Adjustment you have approx. 5 days to choose another course, if you don't choose an alternative course you will remain on your original confirmed course. On UCAS Track you will see how long you are in Adjustment for if you choose this option.

If I'm applying through Clearing, can I attend an Open Day before I begin my course?

Due to the pandemic, we have not be able to host any in-person Open Days this year, however you can access our Virtual Open Day anytime to get a feel for our campus. We are also holding several campus tours, leading up to Clearing, that are compliant with Covid-19 guidelines that you can book onto.

Campus Tours during the clearing period will take place from Wednesday 11th August. For full details, visit Clearing Campus Tours

Will you accept university applications for deferred entry?

We will be able to discuss offering a deferred place with individuals on a case by case basis and it may not be available for all of our courses.

Will UEA have places for Medicine available this year?

We do not have vacancies for Medicine or Medicine with a Gateway Programme and do not anticipate this changing after A Level results day on 10 August 2021.

I've accepted a Clearing course offer at UEA, what next?

Once you have referred yourself to us through UCAS Track (you can do this on 10 August from 14:00) we will send you a welcome email with details of the new student web pages. This will be followed up by another email which allows you to register in advance with us. The advanced registration is important because it allows you to set up your UEA Email account and finalise your financial arrangements, amongst other tasks. All of our correspondence is via email so it is important to check your email account as often as possible.


If we offer you a place in Clearing we will send you an email confirming our offer. Within the email we will confirm if we can guarantee you accommodation and ask you to complete an Accommodation Preference Form. Once you have referred yourself through UCAS Track and we have confirmed your place, you are able to access the Accommodation Preference Form. Typically you can access the form the day after your place has been confirmed by us. Please visit our accommodation web pages to see more about the types of accommodation that we offer and the prices.

Are you going to be more flexible with grades this year in light of the Covid 19 Pandemic

Yes, we would encourage you to always call us if you can see vacancies for a course that you are interested in. We will do our best to make you an offer for the course of your choice, based on your grades but if we can’t we will also look at whether there is an alternative available course for you.

Should I release myself in order to take up my insurance choice?

No, if you ‘decline my place’ on UCAS Track, it will self release you into clearing and not default you to your insurance place. If you are interested in joining us, and you have UEA as your insurance choice, but your firm choice has accepted you, please contact us via our Clearing contact details. We will be able to confirm if we have places and whether we can accept you. We will then make you an offer via Clearing and you can choose whether to decline your firm choice place.

I’ve decided I’d rather take my insurance choice than my firm, can I swap them? 

Unfortunately, you cannot – you will have to go through Clearing. If UEA is your insurance choice, then please give us a call and we will see if we can accept you or not.

I can’t reach you! What should I do?

Please be patient and keep trying, or try alternative means. For example, we have ‘live chat’ via our website.

I want to swap my place at UEA to a different course at UEA, do I need to do this via Clearing and Adjustment?

No, give us a call if you would like to swap courses, we can confirm if you are eligible for the alternative programme and we can swap you over on your behalf.

How long does the Clearing period last? 

Clearing is open from 5 July to 20 October.

I want to return to study after a break, can I apply through clearing?

The best way to find out is to get in touch with us and have a chat about what qualifications you hold and when these were achieved. Many of our courses ask that you don’t have a significant break in your studies, but fear not! We may be able to offer you a place on one of our foundation year courses to help you gain entry into your course choice. We also have a dedicated member of staff who supports adults returning to education by providing information, advice and guidance on how to make up any missing requirements. Visit this link to find out more or get in touch.

I’m a mature student, what support is there for me over clearing?

We are offering a range of online sessions, including webinars aimed at mature students. Find out more.

It’s natural for individuals returning to education to have questions about what to expect, how it could work alongside other responsibilities and lots more. You can book in a virtual meeting with our dedicated Mature Student Adviser to chat through your questions and seek reassurance whatever stage you are in your journey to higher education. Find out more and book a session.

Alternatively, you can find our Mature Student Adviser listed among other staff, academics and students on our ‘ask us’ platform.

What is a Foundation Year?

A Foundation Year is an additional year that provides you with the opportunity to develop your academic skills and knowledge before joining your undergraduate degree course. We have a bunch more information about Foundation Years and what our students think of them on our website.