I joined Norwich Business School as a research student in October 2015. Currently, I am reading towards my PhD under the supervision of Professor Karina Nielsen( former supervisor), Dr. Annilee Game and Dr. Ana Sanz Vergel. Prior to my doctoral studies, I completed my masters degree in MSc Business Computing from the University of Northampton and bachelors in BSc Computer Science from Aston University.

Virtual teams provide important ways to conduct business. A virtual team consists of team members working on a specific project who are physically dispersed and who collaborate with each other through the use of information technologies. However, challenges arising from specific characteristics with regard to lack of information system skills, weak functional background social identity and insecure attachment styles of individuals within a team may pose a significant impact to the overall team performance and employee well-being. The current research aims to look into factors that may facilitate or act as a barrier towards outcomes such as performance in terms of employee role breadth (how much an individual contributes to their described in-role and extra-role responsibilities) and well-being (how an individual’s level of work engagement is affected by specific factors) through its effect on collaborative job crafting.

The data have been collected at three time points through online survey, with the outcomes including both the employee role behaviour and individual wellbeing measured twice. The study employs latent change score modelling on the collected multilevel data to measure change in employee role behaviour (in-role and/or extra-role behaviours) and well-being (work engagement). A total of 125 virtual teams from five multinational IT organisations have participated in the study. The results are analysed using Multilevel Structural Equation Modelling (MSEM) to understand the association between variables and explain how certain factors play a crucial role to individual performance and employee well-being.

The results show that information system skill has a positive impact on individual performance (in-role and extra-role behaviors) and employee wellbeing (work engagement) through collaborative job crafting. Additionally, functional background social identity is negatively associated with individual performance (in-role and extra-role behaviors) and employee wellbeing (work engagement) through team job crafting. The final results will be presented as well as the main practical implications derived from the study.