I am a Ph.D. student at Norwich Business School of the University of East Anglia. I hold an MA in Marketing Management from Coventry University (UK) and BA in Business Administration from Southern Cross University (Australia). Before joining a Ph.D. I worked as a full time Marketing lecturer at Banking Academy (Vietnam). I also have an experience working as a research assistant at Coventry University.
My research interests are in service marketing, electronic word of mouth and consumer behavior