Operation, Process and Service Management Operation, Process and Service Management

Module organiser: Andrew Vassallo


How can better management of quality, dependability, speed, flexibility and cost improve operational performance and, in turn, provide more appropriate products and services for your customers? This is the key theme of this course, and a detailed, in-depth understanding of the answer will improve your performance as a manager.

Aims and Objectives

On completion of this module, you will be able to:

  • Recognise the differences and similarities between operations

  • Understand how operations contribute to the strategic success of organisations

  • Design operations to optimise organisational performance

  • Comprehend the management of capacity, inventory and supply chains

  • Realise what is meant by lean operations and JIT

  • Prioritise improvement of performance objectives

  • Implement recovery plans after operations failure

  • Appreciate the role of TQM in improving performance

  • Deal with the increasing complexity brought about by globalisation and new technologies

  • Develop justified operations strategies.

Learning outcomes

This course will provide you with a comprehensive, detailed overview of the various issues surrounding operations and logistics management, giving you greater insight into the strategic importance of Operations Management and its close interaction with overall organisational planning and direction.


Please note: This information is subject to review and change without notice.