Sally has worked in the NHS for 19 years and has held positions in Patient Services, Bereavement Services and PALS prior to taking up the role of Voluntary Services Lead for the Norfolk & Norwich University Hospitals NHS Foundation Trust. As well as an internal team of almost 700 volunteers, Sally manages and supports a portfolio of external volunteer groups affiliated to her Trust and has created a service framework to promote partnership working where there is potential for links to support specialist clinical services.
Sally has been a member of the National Association of Voluntary Services Managers (NAVSM) in 2004 and was appointed as Vice Chair in 2016. She is passionate about identifying and implementing strategic development and service change while creating greater volunteer satisfaction. Her role on the NEC provides opportunities to work Nationally with partners to influence change and promote the value and growth of volunteering in healthcare.
Heather, a musicologist and musician, taught at UEA and University of Cambridge, Madingley Hall. She later set up the voluntary organisation Come Singing which provides over twenty therapeutic singing groups monthly in Norwich for Age UK, NSFT, NHS, Barchester, NCC, Norse and in the community. Her idea of Music Mirrors, simple written audio biographical cues added to care plans arose from this. It is currently the subject of a 4 year intervention study at Zurich University and part of an ethnographic study, Care for Music, led by Exeter University and University of Bergen. Heather was awarded a BEM in 2017 for services to dementia.
Mark is Managing Director of UEA Health & Social Care Partners (UEAHSCP), launched in 2018. UEAHSCP is a multi-organisational partnership made up of 12 partners working together to improve health and social care for our region. Mark has worked at UEA for 10 years managing the Norwich Business School and the Faculty of Medicine and Health Sciences. Mark has also worked in educational organisations in the public and private sector over the last twenty years and studied and worked in the US, Russia, Italy, Slovenia and Poland.
Andrew Hunt is the Opportunities Co-ordinator with the UEA Careers Service and is responsible for growing the full range of employment and employability opportunities available to students and graduates. Central to the Opportunities Team’s activities is working in partnership with local, national and international voluntary organisations to develop and promote opportunities whilst also supporting students and graduates to participate in volunteering. Andrew is a Sociology graduate and a qualified Careers Adviser. Prior to joining UEA Andrew spent over 15 years delivering and managing careers and holistic support services, predominantly for young people aged 13-25, in both education and community settings.
Véronique has more than 15 years of experience in social research. She leads NCVO’s programme of research on voluntary sector and volunteering, and oversees a diverse range of qualitative and quantitative research projects. She has a particular interest in: voluntary action in communities, trends and drivers impacting on the voluntary sector’s operating environment, new ways of conducting research and communicating findings. Véronique volunteers at The Stone Space, a community-led art gallery in Leytonstone.
Mike has worked as a volunteer, researcher and writer, teacher and consultant with voluntary action since getting involved in community organisations in North Kensington in the 1970s. At University of East London he developed teaching and research on voluntary organisations and volunteering, and was joint founder of the Institute for Volunteering Research with Volunteering England. Subsequently, at Volunteering England and the National Council for Voluntary Organisations (NCVO), he led on policy and management for volunteering. He is Honorary Research Fellow with the Centre for Philanthropy, University of Kent. He co-wrote the fourth edition of The Complete Volunteer Management Handbook (Directory of Social Change, 2019).
Bridget first became involved in volunteering as a teenager in Devon and following her undergraduate studies, obtained a year-long post with a University Student’s Union as a Student Community Action Co-ordinator, both co-ordinating and developing student voluntary action in different sectors of the local community. Since qualifying as a social worker and then moving into academic positions, although volunteering has not been central to her career, one of the early research studies that she led concerned training volunteers in 3 European countries to work with older people with dementia in residential care settings. Bridget is currently a Reader in Mental Health of Older People in the School of Health Sciences at the University of East Anglia (UEA). She retains a keen interest in voluntary action and volunteering.
Professor Fiona Poland
Fiona is UEA Academic Lead for Volunteering Research, also leading a programme of inclusive involvement research in the NIHR Applied Health Research and Care East of England (ARC EofE) Care theme. For four decades of research she has worked to develop methods such as ethnography and narratives, which can engage with the health and wellbeing concerns of individuals and communities. Her work promotes inclusive and partnership working, and volunteer involvement across voluntary, statutory, academic and policy boundaries. She focuses on research that can support volunteering, action and independence in community settings, collaborating with lay people and voluntary groups, particularly older people and carers. She is a national Trustee (formerly Chair) of the Association for Research in the Voluntary and Community Sector (ARVAC).