Services currently available to external users

This is information relevant to visitors to the Library. If you are a UEA student or staff member there are also more detailed Covid-19 FAQs available (login required). 

The Library building remains closed to ‘walk in’ visitors and the general public.  

At the present time the Library remains open for current staff and students for essential use only. While we are in a National Lockdown helpdesk services are remote only and book issuing is self-service only. We are asking users to stay away unless your needs is absolutely essential to your studies.  

Existing External users and SCONUL users who have a valid card may still be able to access the building but we strongly discourage travel to use the Library. Please follow government guidance and Stay at Home. 


Information for external borrowers with a valid campus card:

UEA Library is open 24/7 for browsing and study space.

It is essential that you have a functioning campus card in order to be able to enter the library building. 

Checklist for accessing the Library:

  • You are required to wear a face covering in UEA Library.
  • Book borrowing is via self-service. Please be aware that we are opearating a 48 hour quarantine on items returned to us, so if you have reached your borrowing limit you will need to return some items to us and then wait 2 working days before you can borrow again.
  • All book returns should be made to the external drop boxes outside the Library entrance.
  • Study spaces are in high demand and you may only use spaces marked with a green tick. Please ensure you follow all signage and guidance in the Library for the safety of yourself and others.


I have books on loan, and they won’t renew. What do I do? 

While we are in National Lockdown measures please do not travel to the Library simply to return your books. Instead we are offering a free postal book return service through DHL. If you have items on loan which will not renew that means they are wanted by another student, so we are asking you to return them, but to do so using our DHL returns service which enables you to follow government guidance and stay at home.  For further information about the service and details of how to arrange collection of your items please click here

If you are self-isolating please do not return your items until your self-isolation period is complete.