Effective communication skills are central to the delivery of high quality health and social care and a decisive factor in determining patient satisfaction, concordance, resilience and recovery. This module aims to explore and describe the theoretical background and frameworks underpinning this essential area of practice, whilst at the same time providing you with an opportunity to evaluate and develop your own communication skills further.
Utilising a number of different teaching methods such as role-play, video examples, case studies and discussion, this module will enable you to consider in-depth some of the common communication challenges found in the work environment whilst at the same time developing strategies to manage these.
This module advances your professional development by drawing on the four pillars of advanced practice: management and leadership, education, research and advanced clinical practice. It reinforces the core principle that advanced practice is a level of practice rather than a particular role.