This is a two day course which has been developed by a group of leading communication researchers and trainers in association with the Department of Health, and is aimed at senior healthcare professionals wishing to enhance their clinical communication skills, offering the equivalent of 15 hours of CPD points.
It is an evidence based course led by nationally approved trainers, for which the participants set the agenda for both days by identifying challenging communication scenarios from their own field of professional practice.
Typical course content includes strategies for:
Breaking Bad News
Managing anger and distress
Advanced care planning and end of life conversations, including DNACPR
Improving communication with colleagues
Why are Communication Skills Important?
The importance of effective communication skills for the delivery of high quality patient care has been highlighted in a number of successive reports; Darzi NHS review (2008), Francis Report; Patients First and Foremost (2013) and the Keogh Review (2013).
Communication is a core clinical skill for all professionals who have regular patient contact and as part of that role are required to gather or give information, break bad news or support patients to make and understand decisions related to their care and treatment.
Communication skills training, using evidence based methods, has been shown to have a number of benefits for patient care including Improved:
Quality of life
Compliance with treatment plans
Patient experience and satisfaction
In addition it has been shown that increased confidence / competence in communication skills can reduce:
Stress in health professionals
Complaints /Medico-legal risk
(NICE Guidance & Care Quality Commissions Quality Standards)
Views on the course from health care professionals who have previously attended
"I have been able to use various techniques that were taught on this course to help me in both my work and home life. All candidates were supported to get the most from this course and I would highly recommend attending."
"A fantastic course with so much helpful information gained on all aspects of advanced communication. I would recommend this course to all of my nursing and medical colleagues."