Team members come from a diverse range of professions including Occupational Therapy, Nursing, Pharmacy, Dietetics, Secretarial roles, Medicine/Surgery, Physiotherapy and Social Services. It is increasingly recognised that effective interprofessional teamworking is a key component of high-quality clinical care (Pearce et al, 2006). It is therefore vital that all members in each team understand each others' roles and communicate well in every aspect of patient care.
- Qualitative feedback, from both evaluation forms and from summaries written by participants, has been very encouraging. Participants have reported improvements in team dynamics, enhancement in teamworking skills, increased understanding of team members' roles, and increased awareness of the value of joint decision-making and information sharing.
- The results of the questionnaire have shown significant improvements in team 'climate'.
- Team participants reported on a range of achieved goals that had real impact on the team's effectiveness and/or their delivery of care to their patients.
Examples of goals achieved
- Auxiliary Nurses/Pharmacists: Improve inhaler technique and devise a checking system which involves assessing patients from admission to discharge.
- Charge Nurses/Doctors: Review the procedure for discharge to ensure that the patient is not discharged inappropriately.
- Infection Control Nurses/Theatre Nurses: Improve compliance with hand hygiene on the ward in order to reduce cross-infection.
- Staff Nurses/Pharmacists: Minimise disruptions when nurses are doing the ward round in order to improve efficiency and reduce risks of drug errors.
- Social Workers/Community Psychiatric Nurses: Improve communication between Health and Social Services by having integrated patient notes.
Examples of feedback from teams
- "Being involved with the Centre has given us all something in common. It has brought us to the same level and improved working relations." (Nurse)
- "Drawing a group of people together, especially when they have some common interests, is potentially very powerful in terms of service improvement." (Consultant Radiologist)
- "It has certainly enhanced my skills, helping me to approach and offer patients advice. It has given me more confidence, and improved patient care." (Nursing Auxiliary)
- "I have become more aware of the importance in joint decision-making and the sharing of information and how this should have an overall impact on the patients as it enables staff to provide a better quality of service." (Occupational Therapist)