Updated 31.03.21


The health and wellbeing of all our students and staff is of the highest priority. We’re running a rapid COVID testing facility to help keep everyone on campus safe. We’ve carried out enhanced cleaning and have detailed safety arrangements for teaching, learning and the campus environment. We’ve created new learning spaces and adapted teaching rooms and communal areas to make social distancing possible in lessons and when students are walking around. 

There are increased hygiene facilities and hand sanitising stations have been installed at key locations. We are encouraging regular handwashing as this is the most effective way to combat the virus. Perspex screens have been installed at reception areas and lifts have been made single occupancy to support social distancing. 

Face coverings are required to be worn when moving around in all University buildings, in all teaching spaces and in any crowded external areas. We’ve provided all students and staff with two washable, reusable face coverings and a DoorMate, which was designed by UEA students, technicians and researchers, and enables people to open doors and use keypads without having to touch surfaces. Sanitising wipes are being provided for people to wipe down work equipment and study spaces. 

We also have a ‘Safety First’ campaign across campus and online, including a Covid Checklist (UEA login needed) with clear steps on what to do if staff or students have symptoms. All students are required to watch our Safety First video to understand how to keep themselves and others safe:



What support is available if students have to self-isolate?

We understand that students may be worried about potentially having to self-isolate, and the University is ready to help at this difficult time. We can assist with food deliveries, cleaning materials and wellbeing support. 

We can provide support with:

Food/Shopping – There are a number of options available. Campus Kitchen are offering a meal delivery service for students living on campus – which includes breakfast, lunch and dinner – and the supermarket on campus are offering same-day deliveries through their Snappy Shopper service. Students can also find a list of supermarkets in Norwich offering grocery delivery services through our Self-Isolation Guide (UEA login required). If students are having difficulty getting delivery slots or ordering food whilst in self-isolation, we will be able to provide support – and if students can’t get food for their first night in isolation, we will be able to provide them with a meal free of charge if they’re living on campus. Students may also be eligible for support under the Norfolk Assistance Scheme

Cleaning – We’ll provide a range of cleaning materials to those isolating on campus so students can keep their flats as clean as possible. 

Wellbeing – We have a wide range of wellbeing and mental health support available for students, including Student Services, the Residential Life Team, and 24/7 professional health and wellbeing advice from Health Assured. Student Services will contact students at the beginning of their self-isolation period to check in and make sure they have all the information they need, and can also set up a Microsoft Teams chat for households isolating on campus so that they can stay in touch. 

My child is a student at UEA and has told me they’ve got symptoms/tested positive for Covid-19 – what do they need to do?

All students and staff need to follow our Covid Checklist (UEA login needed), which details the steps they need to take if they develop symptoms while at the University. They should also complete our Covid-19 Notification Form as soon as possible so that we can put support in place for them. 


The University recognises the significant impact the ongoing circumstances may have on taught students, and there is a No Detriment Approach and Safety Net for academic year 2020-21 - students can read the policy in full on My UEA, as well as some No Detriment/Safety Net FAQs