COVID-19 Advice

Advice, guidance and frequently asked questions

Updated 04.12.2020

This page will be updated regularly with the latest advice and information - please continue to check on a regular basis.

The health and wellbeing of our students and staff is of the highest priority, and the University is continuing to follow all advice given by the Government.

If you need to speak to us you can use our COVID-19 Live Chat service, Monday to Friday 09:00 to 17:00 and Saturdays  and Sundays 10:00 to 16:00, email covidresponseteam@uea.ac.uk  or call 0300 303 4516.

 

LATEST COVID-19 FIGURES

UEA daily update on COVID-19 cases – Last updated: Friday 4 December

  

 

Students

Staff

Date

No. of daily positive COVID-19 cases (last 24 hours)

Cumulative positive COVID-19 cases (last seven days)

No. of daily positive COVID-19 cases (last 24 hours)

Cumulative positive COVID-19 cases (last seven days)

Thursday 3 December 3 14 1 2
Wednesday 2 December 1 13 0 1
Tuesday 1 December 0 16 0 1
Monday 30 December 5 22 0 3
Sunday 29 November 1 22 0 3
Saturday 28 November 0 22 0 3
Friday 27 November 4 22 1 3

 

UEA, along with other universities, is required to provide a daily update on COVID-19 cases to the Department for Education (DfE). We will be making this information publicly available. (Please note: daily updates will be made Monday-Friday) 

The information in the table above relates to a daily period from midnight to midnight which is reported to DfE by 2pm on the next day. We are required by DfE to provide a rolling seven-day total of cases (split by staff and students).

UEA is actively encouraging staff and students to undertake asymptomatic testing to identify cases and make campus safer for everyone and is working in partnership with the Earlham Institute (EI) on the Norwich Research Park to do this as part of the Norwich Testing Initiative (NTI). Our own testing initiative scheme, working in partnership with the EI, has helped to identify more than three quarters of the students who have tested positive on campus, which demonstrates the importance of testing and making campus safer for everyone.

Tests undertaken via the NTI are collected Monday to Friday, with tests collected on a Friday processed into Saturday. There are then no more NTI tests processed until the Monday collection, which will mean lower results reported for Sunday and Monday.

lateral flow testing - end of term arrangements

UEA is participating in the Government’s lateral flow testing scheme. COVID-19 lateral flow tests will be offered to all UEA students, and staff regularly on campus, from Sunday 29 November to Wednesday 9 December.

The testing site has been set up at UEA Sportspark. Bookings are available from 12 noon to 8pm on Sunday 29 November, and from 9.20am to 8pm from Monday 30 November through to Wednesday 9 December. 

Staff and students can book their tests and find more information on My UEA. Please also see Government guidance around lateral flow testing and measures to help students return home for the winter break. 

covid-19 nti testing 

The new rapid Lateral Flow (LF) testing operating between 29 November to 9 December from the Sportspark is separate to the regular testing which has been offered by the Norwich Testing Initiative (NTI) at CareerCentral since the start of term. Regular NTI COVID-19 testing will end on Friday, 27 November and all UEA staff and students should then use the rapid LF testing

For those students with placements and for those staff regularly on campus after the rapid testing period ends, we are making four days of NTI testing available from Careers Central on 11, 12, 14 and 17 December between 8am to 3pm.

Information for Students

Teams across the University have been working hard to ensure students have the best of UEA's learning and teaching expertise in a safe, supportive and inspiring environment. For more information, please see our FAQs for:

 

It’s vital that we all follow the guidelines and Covid safety measures to keep ourselves and others in the community safe. There is detailed student guidance on My UEA (login needed) on the safety measures UEA has put in place – including the one-way system and policy on face coverings – as well as government guidance that needs to be adhered to both on and off-campus.

All students also need to watch our Safety First video to understand the measures we’ve put in place this year and to know what we all need to do to keep each other safe. It counts on all of us respecting each other and our community – let broadcaster and author Mark Thompson talk you through our safety measures for 2020/21:

Information for Staff

The return to campus is being managed in a phased approach. At this time:

  • All staff who are currently able to work at home should continue to do so
  • If you are required to work on campus as part of the ‘phased re-opening’, your manager will discuss this with you

For more information, please view our staff guidance (My UEA login required), which includes information and support on working from home, working on campus, returning to campus FAQs and HR guidance.

information for parents

Please see our FAQs for parents

Here to Support You

We understand that this may be a worrying time. Students can contact Student Services if they would like support on studentsupport@uea.ac.uk, and all UEA staff and students have 24/7 access to Health Assured’s Employee Assistance Programme – their 24/7 helpline number is 0800 030 5182. The University also has a covid-19 Wellbeing Resources page, which links to support both at UEA and externally.

An international University

UEA is proud to be an international university and we strive to maintain a safe, inclusive and welcoming culture on campus. UEA has zero tolerance to any form of abuse or harassment. We encourage anyone who experiences or witnesses inappropriate behaviour to report it to us via our Report and Support website, or report it to the Police directly. We would ask all members of our community to continue to support and respect each other especially during this time.

Government guidance

Government advice and guidance is constantly under review, and staff and students are encouraged to check their website for up-to-date information. Please note this only applies in England, and there is slightly different guidance for Scotland, Wales and Northern Ireland

If you live in an area that is experiencing a local COVID-19 outbreak and where local restrictions have been imposed, different guidance and legislation will apply. Please consult the local restrictions guidance to see if any restrictions are in place in your area.

Please also see Government guidance on face coverings.

NHS guidance – symptoms and self-isolation

NHS symptoms banner

Please visit the NHS COVID-19 website for up-to-date guidance and information.

The main symptoms of coronavirus are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least one of these symptoms.

If you have any of the main symptoms of coronavirus:

  • Follow our Covid Checklist (My.UEA login required) if you are a UEA student or member of staff to find out what you need to do
  • Stay at home (self-isolate) – do not leave your home or have visitors. Anyone you live with, and anyone in your support bubble, must also self-isolate.
  • Get a test to check if you have coronavirus as soon as possible. Only leave your home to get a test. Anyone you live with, and anyone in your support bubble, must also stay at home until you get your result.

To find out how long you should self-isolate for, please check the NHS website. To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home. 
Use the 111 online coronavirus service if you’re worried about your symptoms or don’t know what to do. Only call 111 when you cannot get help online. 

University Medical Centre

Please note that due to the ongoing situation around COVID-19, all appointments at the University Medical Centre (including urgent, same day appointments) will be conducted by telephone with a clinician in the first instance. An appointment in the surgery will then be arranged if needed. All adults must wear a face covering if attending the surgery in person. 

If you need a prescription but are no longer in the area, the Medical Centre can arrange for prescriptions to be sent electronically to any pharmacy in England - please have the postcode and name of pharmacy to hand. Please order online or over the phone rather than going into the surgery. 

For the latest information, please check the University Medical Centre's website

Travel

The Foreign & Commonwealth Office currently advises British nationals against all but essential international travel. Travel to some countries and territories is currently exempted. This advice is being kept under constant review - travel disruption is still possible and national control measures may be brought in with little notice.

You may need to self-isolate when entering/returning to the UK – please check the guidance for England here

For further information, please visit the Foreign and Commonwealth Office’s website.

 

GENERAL FAQs

What measures have the University put in place to keep students, staff and the local community safe?

 

The University is offering staff and students a free swab test for Covid-19 at the start of the academic year with the aim of limiting asymptomatic transmission of the virus, and to offer reassurance to students, staff and the Norwich community. This is separate from national testing and does not impact their capacity. For more information on our testing programme, please see our press release

We’ve carried out enhanced cleaning and have detailed safety arrangements for teaching, learning and the campus environment. We’ve created new learning spaces and adapted teaching rooms and communal areas to make social distancing possible in lessons and when students are walking around. 

We’ve changed our timetable and introduced one-way systems and marked areas to help maintain social distancing. There are increased hygiene facilities and hand sanitising stations have been installed at key locations. We are encouraging regular handwashing as this is the most effective way to combat the virus. Perspex screens have been installed at reception areas and lifts have been made single occupancy to support social distancing. 

Face coverings are required to be worn when moving around in all University buildings, in all teaching spaces and in any crowded external areas. We’ve provided all students and staff with two washable, reusable face coverings and a DoorMate, which was designed by UEA students, technicians and researchers, and enables people to open doors and use keypads without having to touch surfaces. Sanitising wipes are being provided for people to wipe down work equipment and study spaces. 

We also have a ‘Safety First’ campaign across campus and online, including a Covid Checklist (UEA login needed) with clear steps on what to do if staff or students have symptoms. All students are required to watch our Safety First video to understand how to keep themselves and others safe.
 

Are there confirmed cases of Covid-19 at UEA?

 

There are confirmed cases of Covid-19 within the UEA community. 

Please be reassured that we have detailed protocols in place to minimise the spread of infection and that support is being offered to those who have tested positive or are self-isolating.  Our own asymptomatic testing initiative scheme has helped to identify many of the students who have tested positive on campus, which demonstrates the importance of testing and making campus safer for everyone.  

The UEA testing initiative is separate from national testing and does not impact their capacity. For more information about the UEA testing programme please see our press release.  
 

I'm a UEA student - what support is available to me if I need to self-isolate?

 
The University is ready to help should students need to self-isolate – we can provide support with food deliveries, cleaning materials and wellbeing. Please see our Self-Isolation Guide on My UEA (login needed) to find out more. 

I’m a UEA staff member – where can I find out more information about working arrangements?

 

Please see our staff guidance which includes information and support on working from home, working on campus, returning to campus FAQs and HR guidance. 

I'm a UEA student/staff member - how do I book a rapid lateral flow test?

 
Please visit our Lateral Flow Testing page on My UEA to find out more information and to book your tests. 

Can the UEA asymptomatic Covid test be used as proof of testing for individual travel requirements?

 

The UEA asymptomatic testing is not set up to comply with any travel requirements. 

We are unable to give advice or confirmation on the suitability of a UEA asymptomatic test for these purposes as the rules and guidance change regularly and are different for each country. 

You will need to refer to UK Government guidelines and guidelines issued by the country or area you are travelling to. 

Do I need to download the NHS Test and Trace app?

 

The University is fully supporting the new NHS Covid-19 Test and Trace app – due to launch on Thursday 24 September – and urges all staff and students to download and use it. 

The app will alert you if you have been near those who have tested positive, inform you of the level of risk in your postcode, check if you have the symptoms of coronavirus, help you book a test and get the result, and give advice on self-isolation and a countdown timer. 

There is also a ‘check-in’ feature, which means you will be alerted if you have recently visited a venue where you may have come into contact with the virus. You will see QR codes at campus locations such as cafes, restaurants and the Sainsbury Centre – by scanning the QR code on entry, you will build up a digital diary on your phone of the venues you have visited. This can support discussions with contact tracers if you become ill with coronavirus, and means important public health messages can be sent to relevant app users’ phones if needed. 

It’s important to note that all information collected by the new app is stored anonymously on your phone – not centrally. This makes it very secure and means your personal information and privacy are well protected. 

To download the NHS COVID-19 App, search for “NHSCOVID-19” in the App Store / Google Play Store on your phone.
 

I think I might have coronavirus symptoms – what should I do?

 

If you have any of the main symptoms of coronavirus:

  • Follow our Covid Checklist (My.UEA login required) if you are a UEA student or member of staff to find out what you need to do
  • Stay at home (self-isolate) – do not leave your home or have visitors. Anyone you live with, and anyone in your support bubble, must also self-isolate.
  • Get a test to check if you have coronavirus as soon as possible. Only leave your home to get a test. Anyone you live with, and anyone in your support bubble, must also stay at home until you get your result.

To find out how long you should self-isolate for, please check the NHS website. To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home. 

Someone I live with has coronavirus symptoms – what should I do?

 

The Government has issued guidance for self-isolation, which includes information on what you need to do if you live with someone who has coronavirus symptoms or a positive coronavirus test result.

If you are a UEA staff or student, you must let us know if you’re self-isolating for any reason using our Covid-19 and Self-Isolation Notification form (UEA login needed) so that we can put support in place for you. 

What actions can I take to minimise the spread of infection?

 

Maintain good hygiene practices:

  • Wash hands frequently with soap and hot water for 20 seconds;
  • Use sanitiser gel if soap and water is unavailable;
  • Cover nose and mouth with a tissue when coughing or sneezing and bin the tissue;
  • Use your elbow and sleeve to catch coughs and sneezes if you don’t have a tissue;
  • Clean surfaces regularly;
  • Avoid touching the eyes, nose and mouth with unwashed hands.

Keep up to date with current advice and guidance – this is subject to frequent change:

What’s happening with Library services at this time?

 

What should I do if I’ve been harassed because of my nationality or travel history?

 

The University is committed to fostering a welcoming culture of equality, diversity and inclusion for our diverse University community, where everyone can feel safe, valued and supported.

We take any allegations of abuse or harassment extremely seriously and if you have any concerns, please report these to your line manager or HR, or through Report and Support.

I’ve recently arrived in the UK from overseas – what do I need to do?

 

Please see the UK Government's website for details on what to do when entering or returning to the UK.

If you still have a question and would like to contact us

 

Please talk to us on live chat below or email covidresponseteam@uea.ac.uk  or call 0300 303 4516.

COVID-19 General Enquiry Service - Live Chat

Student FAQs

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Future Students 2020 FAQs

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Staff FAQs (MyUEA login)

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Parents FAQs

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Visitor and General Public FAQs

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Study Abroad FAQs

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Teachers and Advisers FAQs

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Library FAQs

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