COVID-19 ADVICE

Advice, guidance and frequently asked questions

Updated 22 October 2021

This page will be updated regularly with the latest advice and information - please continue to check on a regular basis.

The Government moved England to Step 4 of the Roadmap on 19 July, meaning that most COVID-19 restrictions have now been lifted. You can find information and guidance on how to stay safe on the government’s website.

The health and wellbeing of our students and staff is of the highest priority, and the University is continuing to follow all advice given by the Government.

If you need to speak to us you can contact our COVID-19 Enquiry Team by emailing coronavirus.enquiries@uea.ac.uk but we are no longer operating the telephone line.

LATEST COVID-19 FIGURES

UEA daily update on COVID-19 cases – Last updated: Friday 22 October 2021

 

Students

Staff

Date

No. of daily positive COVID-19 cases (last 24 hours)

Cumulative positive COVID-19 cases (last seven days)

No. of daily positive COVID-19 cases (last 24 hours)

Cumulative positive COVID-19 cases (last seven days)

Thursday 21 October 0 6 4 13
Wednesday 20 October 5 6 2 12
Tuesday 19 October 0 2 2 10
Monday 18 October 0 2 1 8
Sunday 17 October 0 2 0 10
Saturday 16 October 0 2 2 10
Friday 15 October 1 2 2 8


The information in the table above relates to a daily period from midnight to midnight which is reported to DfE by 2pm on the next day. We are required by DfE to provide a rolling seven-day total of cases (split by staff and students).
UEA, along with other universities, is required to provide a daily update on COVID-19 cases to the Department for Education (DfE). We will be making this information publicly available. (Please note: daily updates will be made Monday-Friday) 

Information for Students

For more information, please see our FAQs for:

It’s vital that we all follow the guidelines and COVID-19 safety measures to keep ourselves and others in the community safe. There is detailed student guidance on My UEA (login needed) on the safety measures UEA has put in place as well as government guidance that needs to be followed both on and off-campus.

Information for Staff

At this time:

  • All staff who are currently able to work at home should continue to do so
  • If you are required to work on campus your manager will discuss this with you

For more information, please view our staff guidance (My UEA login required), which includes information and support on working from home, working on campus, returning to campus FAQs and HR guidance.

Here to Support You

We understand that this may be a worrying time. Students can contact Student Services if they would like support on studentsupport@uea.ac.uk, and all UEA staff and students have 24/7 access to Health Assured’s Employee Assistance Programme – their 24/7 helpline number is 0800 028 0199. The University also has a COVID-19 Wellbeing Resources page, which links to support both at UEA and externally.

An international University

UEA is proud to be an international university and we strive to maintain a safe, inclusive and welcoming culture on campus. UEA has zero tolerance to any form of abuse or harassment. We encourage anyone who experiences or witnesses inappropriate behaviour to report it to us via our Report and Support website, or report it to the Police directly. We would ask all members of our community to continue to support and respect each other especially during this time.

Government guidance

Government advice and guidance is constantly under review, and staff and students are encouraged to check their website for up-to-date information. Please note this only applies in England, and there is slightly different guidance for Scotland, Wales and Northern Ireland

Vaccination

Please visit the NHS website for more information on COVID-19 vaccines and how to get vaccinated. 

NHS guidance – symptoms and self-isolation

Please visit the NHS COVID-19 website for up-to-date guidance and information.

The main symptoms of coronavirus are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least one of these symptoms.

If you have any of the main symptoms of coronavirus:

  • Follow our COVID-19 Checklist (My UEA login required) if you are a UEA student or member of staff to find out what you need to do
  • Stay at home (self-isolate) – do not leave your home or have visitors. Anyone you live with, and anyone in your support bubble, must also self-isolate.
  • Get a test to check if you have coronavirus as soon as possible. Only leave your home to get a test. Anyone you live with, and anyone in your support bubble, must also stay at home until you get your result.

To find out how long you should self-isolate for, please check the NHS website. To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home. 
Use the 111 online coronavirus service if you’re worried about your symptoms or don’t know what to do. Only call 111 when you cannot get help online. 

University Medical Centre

Please check the University Medical Centre's website for up-to-date guidance on their services.  

Travel

Please see the Government's website for the latest information regarding international travel. 

If you're planning on travelling to or returning to England from overseas, there are currently restrictions in place including pre-departure testing and quarantining - please see the Government's website for full information. Please note that travel rules are changing from Monday 4 October - you can find details of these changes on the Government's website

GENERAL FAQs

What measures have the University put in place to keep students, staff and the local community safe?

 

The University will continue to take a precautionary approach to managing the pandemic in the best interests of our staff and students – find detailed guidance for both staff and students on My UEA, or see below for a summary: 

  • Vaccinations: The University strongly encourages everyone in our community to be fully vaccinated (subject to any underlying medical conditions). Vaccination is now available to all people over the age of 16 - book or manage your COVID-19 vaccination

    UEA is running a vaccination service on campus at Union House on 20, 21, 23 and 25 September, from 12-8pm. No booking is required and you do not need to be registered at a doctor's surgery to use this free service. The Pfizer vaccinations are for students and staff aged 16+, and NHS clinicians will be on hand to talk through the process and any questions you may have. 
     
  • Testing: Everyone regularly on campus should test twice a week using rapid lateral flow test kits or by using the testing centre in ZICER. You can find a list of where to collect lateral flow test kits on campus on My UEA. Whether your result is positive or negative, you should register it on the government website and select ‘University of East Anglia’ as your university.  

    If you experience symptoms of COVID-19 or test positive, please report this to the University using the COVID-19 Notification Form and book yourself an NHS PCR test. Do not pick up a lateral flow test kit on campus or attend the testing centre in ZICER if you have symptoms or have tested positive.

  • Self-Isolation: Individuals who test positive or who are symptomatic will be required to self-isolate. Those who are a contact of someone who has tested positive may not have to self-isolate. Please see the Government guidance pages (for households or for those you do not live with) and/or contact Student Services COVID Support if you’re a student, or COVID Secure if you’re a member of staff. 

  • Contact tracing: Students and staff are encouraged to download the NHS COVID-19 Test and Trace app.

  • Face coverings: For the start of the academic year, all individuals are strongly encouraged to wear a face covering (unless medically exempt) when moving around inside buildings, in indoor public areas, work/research areas and teaching spaces. 

    When seated at a table in a catering outlet or licensed premises face coverings can be removed. In teaching spaces and research areas, face coverings can be removed if you can maintain a distance of at least one metre from other people. If this distance cannot be maintained, then you should still wear a face covering.

    Students operating in clinical environments will be expected to continue to follow NHS guidelines on face coverings whilst in those settings. Similarly, students on placements or visiting other locations will be expected to follow the guidelines operating in those locations.

  • Social distancing: Please be aware of others when walking around the campus, and when using work and teaching spaces. While there are no longer any social distancing rules, everyone should leave as much space between other people as possible and respect the view of individuals as each person has their own perspective of residual risk and may not be comfortable with close contact. The University is asking everyone to keep left while moving around campus and through buildings. 

  • Ventilation: The University is continuing to monitor ventilation systems so that they are in line with updated industry and Government guidance. This also takes into account the greater (return to normal) occupancy levels of the University buildings.

I'm a UEA student - what support is available to me if I need to self-isolate?

 
The University is ready to help should students need to self-isolate – we can provide support with food deliveries, cleaning materials and wellbeing. Please see our Self-Isolation Guide on My UEA (login needed) to find out more. 

I’m a UEA staff member – where can I find out more information about working arrangements?

 

Please see our staff guidance which includes information and support on working from home, working on campus, returning to campus FAQs and HR guidance. 

I'm a UEA student/staff member - how do I get a rapid lateral flow test?

 
Please visit our Lateral Flow Testing page on My UEA to find out more information. 

Can the UEA asymptomatic Covid test be used as proof of testing for individual travel requirements?

 

The rapid testing scheme is not set up to comply with any travel requirements. 

We are unable to give advice or confirmation on the suitability of a lateral flow test for these purposes as the rules and guidance change regularly and are different for each country. 

You will need to refer to UK Government guidelines and guidelines issued by the country or area you are travelling to. 

Do I need to download the NHS Test and Trace app?

 

The University is fully supporting the new NHS COVID-19 Test and Trace app – due to launch on Thursday 24 September – and urges all staff and students to download and use it. 

The app will alert you if you have been near those who have tested positive, inform you of the level of risk in your postcode, check if you have the symptoms of coronavirus, help you book a test and get the result, and give advice on self-isolation and a countdown timer. 

There is also a ‘check-in’ feature, which means you will be alerted if you have recently visited a venue where you may have come into contact with the virus. You will see QR codes at campus locations such as cafes, restaurants and the Sainsbury Centre – by scanning the QR code on entry, you will build up a digital diary on your phone of the venues you have visited. This can support discussions with contact tracers if you become ill with coronavirus, and means important public health messages can be sent to relevant app users’ phones if needed. 

It’s important to note that all information collected by the new app is stored anonymously on your phone – not centrally. This makes it very secure and means your personal information and privacy are well protected. 

To download the NHS COVID-19 App, search for “NHSCOVID-19” in the App Store / Google Play Store on your phone.
 

I think I might have coronavirus symptoms – what should I do?

 

If you have any of the main symptoms of coronavirus:

  • Follow our COVID-19 Checklist (My.UEA login required) if you are a UEA student or member of staff to find out what you need to do
  • Stay at home (self-isolate) – do not leave your home or have visitors. Anyone you live with, and anyone in your support bubble, must also self-isolate.
  • Get a test to check if you have coronavirus as soon as possible. Only leave your home to get a test. Anyone you live with, and anyone in your support bubble, must also stay at home until you get your result.

To find out how long you should self-isolate for, please check the NHS website. To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home. 

Someone I live with has coronavirus symptoms – what should I do?

 

The Government has issued guidance for self-isolation, which includes information on what you need to do if you live with someone who has coronavirus symptoms or a positive coronavirus test result.

If you are a UEA staff or student, you must let us know if you’re self-isolating for any reason using our COVID-19 and Self-Isolation Notification form (UEA login needed) so that we can put support in place for you. 

What actions can I take to minimise the spread of infection?

 

Maintain good hygiene practices:

  • Wash hands frequently with soap and hot water for 20 seconds;
  • Use sanitiser gel if soap and water is unavailable;
  • Cover nose and mouth with a tissue when coughing or sneezing and bin the tissue;
  • Use your elbow and sleeve to catch coughs and sneezes if you don’t have a tissue;
  • Clean surfaces regularly;
  • Avoid touching the eyes, nose and mouth with unwashed hands.

Keep up to date with current advice and guidance – this is subject to frequent change:

What’s happening with Library services at this time?

 

What should I do if I’ve been harassed because of my nationality or travel history?

 

The University is committed to fostering a welcoming culture of equality, diversity and inclusion for our diverse University community, where everyone can feel safe, valued and supported.

We take any allegations of abuse or harassment extremely seriously and if you have any concerns, please report these to your line manager or HR, or through Report and Support.

I’ve recently arrived in the UK from overseas – what do I need to do?

 

Please see the UK Government's website for details on what to do when entering or returning to the UK.

If you still have a question and would like to contact us

 

We are no longer operating the telephone line. Please email sts.covidsupport@uea.ac.uk (Student Services) or coronavirus.enquiries@uea.ac.uk (general enquiries).

Student FAQs

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Future Students 2021 FAQs

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Staff FAQs (MyUEA login)

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Parents FAQs

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Study Abroad FAQs

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Information for Teachers

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Library FAQs

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