School:

Sources of advice within your School include your Academic Adviser, Senior Adviser, Lecturer, Supervisor, Course leader, or the Teaching Office. 
 

An Academic Adviser is assigned to each student to oversee their progress throughout their degree, and offer guidance on matters such as choice of modules, extenuating circumstances, academic progress and changing or leaving your course. There is also a Senior Adviser in each School who coordinates all the advisers. If your issue cannot be resolved by your Adviser, then you can approach the Senior Adviser.  Ask the Teaching Office if you are not sure who your School’s Senior Adviser is.

Your Lecturer, Supervisor or Course leader may be best placed to answer specific questions about the content of your course. You can also ask them about extensions on assignments they have set, how to go about doing a particular assignment, or about the feedback they have given you on your work.

The Teaching Office of each faculty may be able to answer questions about the structure or regulations of your course and supply relevant forms.
 

Dean of Students’ Office:

Sources of advice about academic matters in the Dean of Students’ Office include the Learning Enhancement Team, the Dyslexia Service and the Disability Coordinator. Related services include the Counselling Service’s Academic Counsellor and the Careers Service. All services are free to UEA students (please note that students must have Disabled Students’ Allowance to fund access to the Dyslexia Service). For more information on any of these services, see the leaflets available in DOS or the website: www.uea.ac.uk/dos

The Learning Enhancement Tutors provide expert advice and tuition on the central academic skills that underpin your studies, whatever subject you are doing (please note that they do not offer tuition on the subject-specific content of your course). They can help you approach specific assignments or address more general issues in your academic work. In all cases, they will help you to develop strategies and skills to study confidently and independently, fulfilling your academic potential. You can discuss your studies in a confidential and non-judgemental environment, and tutors will not communicate with your School without your permission. The Learning Enhancement Service also offers a wide range of Study Guides available free in DOS or online.

If your question is about the Maths or Statistics component of your course, you can see the Learning Enhancement Tutor for Mathematics and Statistics. He does not, however, offer support to students who are enrolled on the Mathematics degree programme.
 

If you are an international student and your first language is not English, there is a specialist Learning Enhancement Tutor for International Students.

The Disability Service consists of the Disability Coordinator and the Dyslexia Service.

The Disability Coordinator can offer support if your academic question is related to a disability. This might include applying for Disabled Students’ Allowance, arranging study mentors, discussing your requirements so that you can fully access the University, teaching, assessment or learning resources, and liaising with Schools to ensure that these are implemented. She can also make individual examination arrangements for students with a specific learning difficulty (dyslexia, dyscalculia, dysgraphia, dyspraxia, ADD/ADHD, Aspergers Syndrome). 
 

The Dyslexia Service can offer specialist support if you are dyslexic or concerned that you might be dyslexic. The Dyslexia Tutors offer initial screenings for dyslexia and can refer students to an Education Psychologist for an assessment so that they may claim   Disabled Students’ Allowance and make individual examination arrangements. If you have a diagnosis of dyslexia, then the tutors offer individual tutorial support for your academic work. If you feel that your dyslexia does not impact on your studies, you may also see the Learning Enhancement Team for non-specialist support. Students who experience   difficulty due to dyscalculia can also seek support from the Learning Enhancement Tutor for Maths and Statistics.

The Mental Health Coordinator can help you to manage your difficulties, anxieties or concerns, whether these relate to academic issues or other areas of your life. She can offer support in many areas that might affect your studies, including perfectionism, motivation, confidence, exam or performance anxiety and stress, as well as supporting a friend about whom you are concerned.

The Counselling Service has a dedicated Educational Counsellor, who can help you to explore issues underlying your academic life and work. Issues arising from your studies might be very specific or might have a wider relevance to a student’s life. The Educational Counsellor does not give direct advice on specific pieces of work, but can work with clients to develop more effective strategies for working while exploring the thoughts and feelings around a problem or issue.

The Careers Service offers advice on developing your skills in Academic and Personal Development as well as guidance on focusing your studies to achieve the career you want. This can help you reflect on your academic studies in a structured, productive manner, and identify and develop skills needed for academic achievement as well as employment. ADP offers an online tool to help you develop a portfolio as well as appointments with an adviser to discuss your development. The service can also advise on writing applications, www.uea.ac.uk/is/lib 

ITCS:

The Library offers information and training (including online tutorials) on how to find and access materials in the library and online. If you are looking for books or articles for your research, the Faculty Librarians can offer guidance on finding the appropriate resources for your subject area. Moreover, regular training sessions are offered throughout the year on subjects such as getting started in the Library and using electronic resources to find journal articles. These training sessions are also provided online on the Library website: www.uea.ac.uk/is/lib

The Information Technology and Computing Service hosts the IT Helpdesk, which aims to help you to make the best possible use of the IT and computing services provided, by answering your questions and providing you with help and information. The main IT Helpdesk is on Floor 0 of the Main Library. It also provides IT documentation and helpsheets, which are also available online. The European Computer Driving Licence (ECDL) is also available to all students at UEA. It is an internationally-recognised qualification in basic IT skills (based on Microsoft Windows and Office). See the website www.uea.ac.uk/is/it for more information.

Other Services Associated with UEA:

Student Union:

The Student Union Advice Centre offers advice on academic complaints and appeals as well as a wide range of other matters. Their advisers can discuss with you the process of making an appeal against marks awarded to your assessed work, plagiarism, leaving or changing your course, failing a module, year or degree, intercalation and making a formal academic complaint to raise problems with your course or academic facilities. See www.ueastudent.com/  for more information.
 

The Academic Officer is an elected, sabbatical member of the Student Union Executive and represents students collectively on academic issues at Union Council, School level and Central level. The Academic Officer does not deal with individual issues (see the Dean of Students’ Office or the Student Union Advice Centre) but may represent a group of students with an academic issue. Each School also has a student representative who sits on the Staff-Student Liaison and School Board committees. See www.ueastudent.com/  for more information.