Waiting time
We try to help you as quickly as possible. However, because many students refer themselves, particularly at the beginning of the academic year, it is possible that you may have to wait for an appointment to see a Dyslexia Tutor. Please remember that if you cannot get an immediate appointment and are worried about the possible consequences for you and your work, one of the Learning Enhancement Tutors or the Educational Counsellor may be able to help during the waiting period.
Similarly, there may be a delay before an Educational Psychologist can offer you an appointment. Everyone concerned works as hard as possible to cut waiting time to a minimum. Sometimes we prioritise the needs of students who are nearing the end of their courses. At other times it is possible to offer you an appointment at short notice because of a cancellation. Please let us know if there are special reasons which you feel put you in a priority category. If you have been referred for assessment, you can book one-to-one tutorial sessions with a Dyslexia Tutor whilst you are waiting to see the Educational Psychologist.
Opinion of an expert
All students with disabilities need appropriate evidence to access individual examination and other arrangements. We, like you, are steered by the professional judgements of specialists. If you do not agree with the final view of your learning difficulties, please let us know. You will probably be asked to speak first to the Psychologist concerned. If things remain unresolved, the Psychologist may suggest a second opinion of your difficulties. However, any costs incurred subsequent to this stage would normally be your responsibility.
Alternative provision
Most students feel that diagnostic assessments and tutorial support are best provided by staff who understand UEA’s academic programs and regulations. However, you are entitled to seek assessment or receive dyslexia support from any other convenient provider.
Indigo Dyslexia Centre in the Charing Cross Centre in Norwich can arrange both diagnostic assessments and tutorial support. For further information see www.4dyslexics.com.
Assessments can also be carried out by Dyslexia Action at one of their centres around the country. Further information is available at www.dyslexiaaction.org.uk.
Other problems
If at any time you have concerns about the Dyslexia Service, please make an appointment to see one of the Dyslexia Tutors in the first instance. They will do their best to sort out any difficulties, but if you still feel there are unresolved issues, you are welcome to discuss your concerns with the Deputy Dean of Students, Linda Shepherd, (592493 or e-mail: l.shepherd@uea.ac.uk).
