Making a Complaint about UEA students

There are between 11500 and 12000 students living in the city of Norwich and its environs with a further 3500 living in campus accommodation.  The vast majority live alongside and integrate successfully into their local communities.  Occasionally, a very small minority of students are unsuccessful in doing this and cause a disruption to the other residents in the neighbourhood. 

The University cares greatly about building and maintaining good relations with the City and its communities and is concerned that if and when UEA students cause problems that the matter is remedied as soon as possible.  We work very closely with Norwich City Council and the Police to resolve problem situations as soon as possible.

Complaining about student neighbours:

It is important to report any incidents of noise and/or anti-social behaviour to the City Councils Neighbourhood Warden Team.  One of the Warden Teams will visit the property causing a problem.  To contact the team telephone 01603 212100.  Further information about the Neighbourhood Wardens can be found here.

Please also contact the Student Services Manager (Monday-Friday 9am-5pm) on 01603 592491 (voicemail service is available for out of hours) or email community@uea.ac.uk  
Messages left out of hours will be dealt with as soon as possible, ideally within one working day.  The Council have more practical powers than the University to deal with such problems, but if a situation is serious enough, then the University's disciplinary procedures can be utilised.

Often a reminder from the Council and the University to the students to be more considerate is enough to resolve the problem.

Complaining about student pedestrian traffic coming to and leaving campus at night:

Most anti-social student traffic at night relates to them going to attend licensed events at the LCR. Any anti-social behaviour linked to licensable activities should be directed to the licensee of the premises and to Norwich City Licensing department.

Union Licensee: Nick Raynes - n.raynes@uea.ac.uk
Norwich City Council licensing office on 01603 212439 or email licensing@norwich.gov.uk

Please also copy your complaint to community@uea.ac.uk