There are criminals out there who use phishing emails to try to take your student loan. If you receive an unsolicited email, asking you to verify your details, particularly with an attachment, beware.
The Student Loans Company will:
• Never ask you to update your bank details
• Never ask you to verify your account details
• Never ask you to click a link (you should always type the address yourself: www.direct.gov.uk/studentfinance)
• Never ask you to enter your Customer Reference Number and Password on the same screen
• Never provide you with a choice of secret question
• Never ask you to update items such as date of birth or provide your email address password.
If you have responded to a phishing email and given your details, you should change your account password and forward the email to firstname.lastname@example.org for the Student Loans Company security team to investigate if your account has been compromised. Further advice is available from the finance team in the Dean of Students’ Office.
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