Melanie joined UEA as Director of Pharmacy Technician Programmes (pre-registration and continuing professional development) in August 2015  following six years as the NHS regional co-ordinator for pharmacy technician pre-registration training.

Qualifying in community pharmacy, Melanie transferred to the West Suffolk Hospital and in 2001 took up the position of Principal Pharmacy Technician for Education and Training where she was prominent in promoting and developing pharmacy education for other healthcare professionals. During this time she also worked with the West Suffolk College as a lecturer and quality assurer for the Diplomas in Pharmaceutical Science and Pharmacy Service Skills. She was a member of the RPSGB Support Staff Advisory Group and represents the Eastern region on the National Pharmacy Education and Development Committee (Pharmacy Technician and Support Staff) as well as leading the Eastern Region Pharmacy Technician Education and Development Leads Group. She is an accreditation panel member for the Nationally Recognised Competency Framework for Pharmacy Technicians: The Assessment of Medicines Management Skills.

In 2016 Melanie was awarded the Association of Pharmacy Technicians UK ‘Pharmacy Technician of the Year Award for Leadership’ in recognition of the work that she has undertaken in forging the partnership between the West Suffolk College and the University of East Anglia in developing an education programme for pharmacy technician pre-registration training across the East of England.  In 2017 she obtained her MA in Healthcare Education.

Melanie is currently undertaking research in ‘Identifying the Roles of Pharmacy Technicians’ in the UK.

All Publications

Boughen, M., Sutton, J., Fenn, T., Wright, D.


Defining the Role of the Pharmacy Technician and Identifying Their Future Role in Medicines Optimisation,

in Pharmacy



article no. 40

Full Text UEA Repository