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Course Detail

Course Details Course Details


Transforming the Service (Level 7)



Wednesday 16 January 2019 - Wednesday 10 July 2019


UEA, Norwich

Event Category:

Nursing, Medicine, Midwifery, Allied Health Professionals, Ambulance Service, Operating Department, Psychology, Health and Social Care

Start Date

16th January 2019

Service Priority

Leadership, Service Improvement and Innovation


7 Days







This module is available as a Health CPD credit only module or can be taken as part of the Advanced Professional Practice programme.  For further information on the Advanced Professional Practice programme please visit

Course Description

The aim of the module is to give you an opportunity to further develop a reflexive approach to leading and managing quality improvement at the point of care. You will learn: - How to engage with staff, service users and carers and other agencies and disciplines to inform service review and development - Resourcefulness and creative approaches to problem-solving and solution-finding - Ways to motivate staff and promote resilience. Strategies for facilitating transformation and leading change include: - Methods for the evaluation of the impact of service transformation on patient safety and the quality of the patient experience - Strategies for communicating the case for change and disseminating good practice.

Is this course for me?

5th in a suite of core modules for the MA Leading Innovation for Clinical Practitioners programme.

What will I learn?

By the end of the module, students will demonstrate:
*proficiency in drawing out the views and contributions of others to inform service review and improvement.
*Evidence-based planning to support service/organisational goals and strategy.
*Critical appraisal of risk and benefits when managing/developing services.
*Proficiency in finding, appraising and applying evidence to inform service delivery, planning, review and evaluation
*Effective contribution to quality assurance and improvement processes including clinical audit.
*Effective and efficient management of available and planned resources.
*Resourcefulness in finding effective and creative solutions to problems.
*Critically analyse risks/benefits to ensure and enhance patient safety.
*Identify and exploit opportunities to develop and improve services.
*Effective facilitation of change process to improve and transform care delivery and enhance the patient experience
*Effective decision making.
*Proficiency in contributing to service review and evaluation.

How will I learn?

Face to Face

Study Dates

Seminar 09.00 - 16.00

16th January 2019

13th February 2019

13th March 2019

10th April 2019

8th May 2019

5th June 2019

Presentation 09.00 - 16.00

10th July 2019

* Please be advised that course dates and timings may change


Course Director

Jackie Phipps


Whilst the University will make every effort to offer the modules listed, changes may sometimes be made arising from the annual monitoring, review and update of modules and regular (five-yearly) review of course programmes. Where this activity leads to significant (but not minor) changes to programmes and their constituent modules, there will normally be prior consultation of students and others. It is also possible that the University may not be able to offer a module for reasons outside of its control, such as the illness of a member of staff or sabbatical leave. In some cases optional modules can have limited places available and so you may be asked to make additional module choices in the event you do not gain a place on your first choice. Where this is the case, the University will endeavour to inform students.

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