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Learning and Teaching Service

Welcome to the Learning and Teaching Service’s website.
These webpages are a source of information in support of your learning and teaching, for students and staff of the University. On these pages you will find information, documents and forms which cover university wide processes and procedures. In addition the University regulations can be found in the Academic Calendar 2013-14

Who are we?
The Learning and Teaching Service (LTS) deals with all aspects of academic life such as registration; enrolment on modules; assessments; quality assurance issues; regulations and concessions. 

hubWhat we do

  • Provide administrative support for students and staff in the delivery and assessment of taught programmes
  • Undertake projects, reviews and other development work that supports the University's Learning and Teaching Strategy
  • Process appeals, complaints and disciplinary cases and issues surrounding compliance
  • Support the work of the University's Learning and Teaching Committee

Hubs and other offices
The offices of LTS are organised into four Hubs. See the Hubs pages to find out which Hub can help you and how to contact them. Links to School webpages are also listed on the Hub pages. 

Within the Service, and located in the Registry Building, the University Assessments and Quality Office provides support for assessments, quality assurance and student disclosures, including:
  • Production and publication of the examination timetable;
  • Recruitment and training of invigilators;
  • Preparation of examination rooms;
  • Security of examination papers and scripts;
  • Dealing with individual arrangements for examinations;
  • Dealing with delayed assessments;
  • Dealing with misconduct in examinations;
  • Production of pass lists.
  • Processes Enhanced Disclosures with the Disclosure and Barring Service (DBS) for students who require one as part of their course. The DBS was formed following a merger between the Criminal Records Bureau (CRB) and the Independent Safeguarding Authority (ISA) which came into effect in December 2012.

The Director of Learning & Teaching Services’ Office is also located in the Registry building. In addition to providing support for the Director and Heads of Service and the Director of Taught programmes the Office supports appeals, complaints and discipline activities and the administration associated with staff recruitment activities.

Within the Service, the Partnerships Office currently based in the Elizabeth Fry Building is responsible for the academic standards and quality assurance of UEA collaborative provision and the management of the associated risk. The team provides advice and guidance to partners, potential partners and members of University staff on the following:

  • Development of new partnerships, including management of Agreements
  • Regional, national and international partnerships
  • Articulation and progression arrangements
  • Joint and dual awards

Quality Assurance and Enhancement
  • Application of the QAA Quality Code for HE
  • Partnerships Handbooks (UEA Partnerships, International Partnerships, UCS Partnerships Handbook)
  • Process reviews
  • Development of and revisions to regulatory frameworks
  • Pre-validation support
  • Feasibility of new course proposals
  • Advice on written submissions for review eg Ofsted, HCPC, QAA

Published Information
  • Student Handbooks, publicity protocols, websites and social media

  • Policies and procedures
  • Academic Appeals and Complaints,
  • Professional Misconduct and Unsuitability
  • Approval and appointment of External Examiners
  • Attendance at Boards of Examiners
  • Negotiation and liaison with professional bodies including Nursing and Midwifery Council (NMC), Health and Care Professions Council (HCPC) and Ofsted

Staff Development
  • Identification of staff development needs at partner institutions
  • Induction of new partners’ staff
  • Approval of staff to deliver UEA-validated programmes
  • Delivery of bespoke training sessions

Postgraduate Research (PGR)
Please note, enquiries from current postgraduate research (PGR) degree programme students are handled by the PGR Service. This service provides support for postgraduate research students and programmes in each of the four Faculties at UEA and students based at the Norwich Bioscience Institutes (NBI).



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