Shelter, a national charity that provides advice and support on housing issues to over a million people a year, has reserved a number of Volunteer Advice Assistant roles in its Norwich office for final-year UEA law students.
The student volunteers support Shelter's locally based advice team in their day-to-day work advising and representing clients. Tasks involved may include shadowing Advice/Case workers, assisting clients in accessing accommodation, benefits and support, note-taking in meetings (and typing these up in accordance with Shelter's standards), contacting clients and arranging meetings, observing court sessions and taking notes, researching cases and areas of law, writing basic letters/emails to clients, and opening and closing cases on Shelter's Client Information Case Management System (CICM). Appropriate training in housing law and customer service is provided by Shelter.
The role is especially well suited to students who already have some experience of advice giving (e.g. through participation in the Free Legal Advice Scheme (FLA)) and is restricted to students who have some knowledge of property/housing law.
For more information on volunteering opportunities with Shelter, send an email to Indi Heire at firstname.lastname@example.org .