- Why is there a 'w' with circles around it depicting the UEA wireless network?
- What about EDUroam - the international educational wireless network system?
- Why is there a BT OpenZone network at UEA - are we expected to pay for internet access?
- How do I tell which wireless network I should connect to?
- How do I know where the UEA wireless network is installed?
- What are the health implications of being in a wireless zone?
- How can I clear my credentials from the eduroam wireless service - it keeps logging me straight in?
- I have a Nokia device and it won't connect to JANET Roaming (eduroam) and says "No gateway reply" when I try to connect to UEA.  What's going on?
- Why do the wireless networks have different speeds?
- Who is eligible to use the wireless network - and when will it stop?
 

Q. Why is there a 'w' with circles around it depicting the UEA wireless network?
A. The 'w' logo is a trade mark of the London School of Economics and has been adopted by a number of institutions as the standard logo for wireless service in Higher Education in the UK. It is reproduced at UEA under agreement with LSE.  

Q. What about EDUroam - the international educational wireless network system?
A. EDUroam is an inter-University wireless agreement to allow and authorise members from each others institutions to authenticate onto the wireless network by way of their home institution’s username and password. This is available at UEA for both University members and those from sites who have enabled their people to roam.  Note that all UEA staff and students have roaming permissions and can attend other sites - subject to their, and our, conditions of use.

Q. Why is there a BT OpenZone network at UEA - are we expected to pay for internet access?
A. BT OpenZone is available at UEA for visitors to locations such as the Sainsbury Centre for Visual Arts, Open Lectures, visiting companies (such as sales staff and consultants) and conference delegates to provide them with Internet access without compromising the safety and security of the UEA academic network. Members of the University, with UEA usernames and passwords, are expected to use the freely available eduroam/UEA wireless networks.

Q. How do I tell which wireless network I should connect to?
A. When you start up your computer or device it will list out the wireless networks which are available to you. These are likely to include those listed on our front page as being the academic provision - it is recommended, where possible, that the eduroam network is used since it offers the greatest level of user security.

Q. How do I know where the University has installed wireless networking?
A. A map of the Norwich campus is available on the ITCS wireless website along with full install details of our deployments at each of our major sites.  We are also installing perspex signage in the reception foyer's of all significant installs as a visual cue.

Q. What are the health implications of being in a wireless zone?
A. From our front page, the advice from our wireless manufacturers and the University Safety Services says "There is little reason to be concerned about health issues in respect of wireless networks and the UK Health Protection Agency (HPA) do not consider there to be a problem with the safety of WLAN. Although such equipment may well be used over an extended period, the power output of equipment is low, about one tenth that of a mobile phone handset, and it is not generally placed immediately adjacent to ones body. It is recommended that laptop computers are not placed on the users lap whilst in use". We are also, predominantly, not placing the transmitters into people’s offices but in corridors and service areas - partly to provide complete building coverage, but also so we can service the units without disrupting people.