The eduroam service provides a means for members of signed up organisations to authenticate one another's users with a view to facilitating access to the network whilst at a remote site. The UK part of eduroam is called the JANET Roaming Service (JRS).
Definitions of home and visited status
eduroam has separate definitions for home institutions and visited institutions as outlined below.
- A home institution is one which permits other organisations to authenticate its users whilst they are at the remote site
- A visited institution is one which permits members from other organisations to use its facilities whilst they are on site (subject to the relevant conditions and policies - see below)
The University of East Anglia complies with home and visited status.
Acceptable Use Policy and Conditions of Use
All eduroam sites have signed up to a uniform Accceptable Use Policy which applies even when using the service at your home institution. Each organisation within eduroam is likely to have their own Conditions of Use which must also be complied with. The JRS AUP and the relevant University of East Anglia Terms and Conditions are given below:
- JANET Roaming Service Acceptable Use Policy (PDF 31Kb)
- Self-registered Equipment Terms and Conditions
Note that, in the event of a discrepency between the AUP and the local Terms and Conditions then more stringent interpretation will apply. Note that there is a more extensive JANET Roaming Service User Guide (PDF 1.4Mb) which gives more of an overview of the service and includes the AUP within it.
If you are visiting another UK JRS site - please use the JANET Roaming - National Locations map to familiarise yourself with your visited sites' Conditions of Use and to confirm their visited status, JRS service tier and means of connection. If you are going further afield the main eduroam site may be of use.
JRS Tier in effect at the University of East Anglia
The JRS service permits several layers of service to be specified from logging into a web page (tier 1), through to the highest level of wireless encryption (WPA2) and the provision of understanding and processing IPv6 address space (tier 3). The University of East Anglia has implemented JRS using the following attributes:
- JRS Tier implemented - 2
- SSID - eduroam
- Encryption - WPA2 (AES) or WPA (TKIP)
- IP addressing - IPv4 (via DHCP)
- Caching - there are no configurable or transparent caches in use at the University
- Rate-limiting - the university rate-limits users on eduroam to 8Mbit/s per device
- Coverage information - see main University Wireless Pages
Note that support for using this service is via your home institutions support services (for University of East Anglia users - see below).
How to connect to the eduroam service at the University of East Anglia
Note that, to connect to the eduroam service you should always append the name of your organisation to your log in credentials - i.e. if you are user aaa123bbb from the University of East Anglia - you should log in with aaa123bbb@uea.ac.uk (not your Email address).
A tool to automatically setup eduroam on Windows XP (SP3), Vista or 7 can be downloaded here:
Alternatively, helpsheets are available for the following operating systems:
- N4a: Eduroam: Setting up Windows Vista to access eduroam
- N4b: Eduroam: Setting up Windows XP to access eduroam
- N4c: Eduroam: Setting up Mac OS X to access eduroam
- N4d: Eduroam: Setting up Windows 7 to access eduroam
- N4e: Eduroam: Setting up Android 1.6 to access eduroam
- N4f: Eduroam: Setting up Android 2.1 to access eduroam
- N4g: Eduroam: Setting up Blackberry to access eduroam
- N4h: Eduroam: Setting up iPhone to access eduroam
Note that these instructions may vary slightly between institution and so are worth reviewing on a per-site basis.
Support for eduroam service for UEA users
If you are a member of the University of East Anglia, regardless of whether you are on-site or at a remote site, your first point of contact for technical support for this service is the University of East Anglia IT help desks:
- For student support: IT Helpdesk: extension 3169 (external callers: 01603 593169)
- For staff support: Staff IT Helpdesk: extension 2345 (external callers: 01603 592345)
Please do not contact the local support service if you are at a remote site.
Support for eduroam service for visitors to the University of East Anglia
If you are NOT a member of the University of East Anglia you are reminded that your first point of contact for support of the eduroam service is your home institutions' IT support service.
Main eduroam website
Click the eduroam logo below for access to the main eduroam website, which contains further information including where else in the world you can use your eduroam credentials.
Contact:
IT Helpdesk: extension 2345 (external callers: 01603 592345), Contact Helpdesk
