The telephony infrastructure, based around a pair of Siemens ISDXL exchanges in the Estates Building for the Norwich site, provides over 3000 standard analogue lines to the majority of the Norwich campus as well as a number of VoIP extensions to remote sites. This is now being replaced by VoIP handsets linked to a Siemens HiPath8000 (OpenScape) exchange - the migration started in 2009. The OpenScape solution is already in operation for UEA London users.
The following information is available on-line:
- Campus Analogue Telephony FAQ - only applicable to some Norwich main campus users
- VoIP Roll Out Schedule - only applicable to Norwich main campus users
- Campus VoIP (Voice over IP) FAQ - applicable to Norwich and London users
Please note that the team are only able to help in areas of providing a telephony service - charging is undertaken by our parent organisation, ISD.
In addition to this service we also provide a free voicemail system to both Norwich and London users, that can answer your extension and either retain or forward your messages via Email.
Contact:
IT Helpdesk: extension 2345 (external callers: 01603 592345), Contact Helpdesk
