ISD Service catalogue: S08-14

Hosting, maintenance and development of the system for the Alumni office, MAC, REN and Faculty offices to enable management of relationships with graduates and external people and organisations associated with the University
Hosting, maintenance and development a web Portal for Alumni.

Data owners:

Data is owned by the department that owns each record on the system:

• Alumni data - Marketing and Admissions Services (MAS)
• Research and Business contacts - Research, Enterprise and Engagement Office (REN)
• Careers contacts - The Careers Centre (CCEN)

Who to contact for training and support:

IT Helpdesk staff should be your first point of contact for any help or support required with this software.

Support / Training Documentation:

This system is not for general access. Support and training documentation will be added to a Portal Organisation "Raiser's Edge CRM".
 

Support Level

Out of Hours Monitoring: No
Recovery Time Objective: 48hrs
Recovery Point Objective: 24hrs

Portal Organisation:

All users will be added to a Portal Organisation "Raiser's Edge CRM

Supplier/Infrastructure Details:

Software: Raisers Edge
Version:  7.91.5056.21
Hosting:  Internal
Supplier:  Blackbaud Europe Ltd, The Tower Building, 11 York Road, London, SE1 7NX