The IT Helpdesk is for registered UEA students and  UEA staff. Users can contact the helpdesk by email /web form, phone or in person.

Location: Library Floor 0
Email: it.helpdesk@uea.ac.uk, Contact Helpdesk (web form)
Tel.: extension 2345 (external callers: 01603 592345)

	Semester:	Vacation:
	Monday - Friday: 09:00-18:30	Monday - Friday: 09:00 - 18:30
	Saturday: 11:00 - 18:30	Saturday: 11:00 - 18:30
	Sunday: 11:00 - 18:30	Sunday: CLOSED

In addition there is an email / phone service  Monday - Friday 08:30 - 09:00 

What help is provided?

IT Advisors will try to answer individual student and staff queries about IT services. 

Please note:

• Students should see their tutor for problems with academic work or with the use of 'teaching software' such as SPSS, Matlab, Maple, ArcGIS etc.
• Advice about Laptops and Personal Computers is limited to helping with difficulties accessing the UEA network or electronic resources

Quick links:

Blackboard support	IT Accounts
Campus cards	IT Areas including Additional IT Facilities and Printing
Email including junk/spam email	IT Survival Guide
FAQs and helpsheets	IT Support in your department
Fault report form	PC availability information

Contact:

IT Helpdesk: extension 2345 (external callers: 01603 592345),  Contact Helpdesk