- I am a new student, when will my account become active?
- Where do I get my username and password from?
- My name has been spelt incorrectly on my IT Account, what do I do about
it?
- Can I change my username to something more memorable?
- Can I have a different style of email address, e.g. Wendy@uea.ac.uk?
- Can I change my password from home?
- I’ve forgotten my password, what do I do?
- My account is locked because I’ve tried to log on without success too
many times?
- Why is my account disabled?
- What do I do if I’ve changed my name so need the details updating on my
IT Account?
- Do I get 2 accounts because I’m both staff and student?
- Can I keep the same email address when/if I change status (e.g. ug. to
pg or student to staff)?
- When will my account expire?
- I’ve been granted an extension, what will happen to my account?
- I’m intercalating, what happens to my IT account?
- Will I still have access to my account after graduating?
- I’m an RAC – Regional Associate College, (City College or Easton
College HE) student, what is my email address?
- I’m not receiving emails from my tutor. What should I do?
- I can’t log on to eVision (code 111, or 114). What should I do?

Q. I am a new student, when will my account become active?
A.  Once you have registered with your school, your IT account will become active.

Q. Where do I get my username and password from?
A. If you have not received your IT account details and your campus card in your welcome pack then you can collect these from the IT Helpdesk in the library. You
will be required to produce photographic ID.

Q.  My name has been spelt incorrectly on my IT Account, what do I do about
it?
A. Contact your Faculty Teaching Office and once they have made the necessary change, contact the IT helpdesk.

Q. Can I change my username to something more memorable?
A. No, only the password can be changed.

Q. Can I have a different style of email address, e.g. Wendy@uea.ac.uk?
A. No, this is not possible.

Q.  Can I change my password from home?
A. Yes, see https://spot.uea.ac.uk/gui.

Q. I’ve forgotten my password, what do I do?
A. Contact the IT Helpdesk.

Q.  My account is locked because I’ve tried to log on without success too
many times.
A. Try again in about half an hour, and if it is still locked then
contact the IT Helpdesk.

Q.  Why is my account disabled?
A.  Contact the IT Helpdesk.

Q.  What do I do if I’ve changed my name so need the details updating on my
IT Account?
A. Contact your faculty teaching office and once they have
made the necessary change, contact the IT helpdesk.

Q.  Do I get 2 accounts because I’m both staff and student?
A. No, you will have one account with both staff and student privileges.

Q. Can I keep the same email address when/if I change status (e.g. ug. to
pg or student to staff)?
A. Yes, as long as there are no more than 100 days between changes.

Q. When will my account expire?
A. Accounts will enter a restricted state after the course end date and will expire 45 days later. While in restricted state, accounts will only have access to e-mail, Blackboard, Central File Store, UNIX sessions, E:Vision. Access to E:Vision is available via https://evision.uea.ac.uk.  Access to other services is removed.

Q.  I’ve been granted an extension, what will happen to my account?
A. Your school will need to update the student records system which will automatically update your IT login.

Q. I’m intercalating, what happens to my IT account?
A. If you are a taught student (i.e. undergraduate or postgraduate) your IT account will continue to work, and you will still be able to borrow books from the library.

Q. Will I still have access to my account after graduating?
A. I’m using my email address for job applications, etc. No, however the Alumni office are currently investigating ways of providing this.

Q. I’m an RAC – Regional Associate College, (City College or Easton
College HE) student, what is my email address?
A. RAC students do not get a UEA e-mail account. Your IT account will be provided by your home institution.

Q. I’m not receiving emails from my tutor. What should I do?
A. Contact the IT Helpdesk.

Q. I can’t log on to eVision (code 111, or 114). What should I do?
A. Your username or password is incorrect, please make sure that you are using
the correct username and password and that you have changed your
password by logging on to a UEA computer. If the problem still persists
please contact the IT Helpdesk

If the above FAQs do not answer your query then you could try the following:
IT Helpsheets and documents
IT Services section of this website
Contact the IT Helpdesk (see below)  

There are also FAQS about other areas of  IT Services.

 

Contact:

IT Helpdesk: extension 2345 (external callers: 01603 592345),  Contact Helpdesk