A generic or shared email account is one where multiple people need to view it and possibly send emails. These accounts are often used for email addresses given out for users to contact with enquiries e.g. departmental offices, helpdesks where a team of staff are jointly working on answering the enquiries.

For your information, there has been a procedural change to the way in which the creation of new, or amendments to existing generic email accounts will now be managed.

Further information about the policy.

Please select the appropriate request form below:

Creation of a new generic email account 

Amendments to an existing email account