Email Systems being migrated to Exchange Server 2010

What’s happening?

As part of our continuous improvement programme all Staff and PGR email will be migrated over this summer to a new email system (Microsoft Exchange 2010).

When will this take place?

Migrations will commence the week beginning 14th May until the end of August, and will be scheduled as a phased process.

How will this affect me?

The work will take place during the day and will not impact sending and receiving of email. Your email software may need to be restarted or reconfigured after migration has been completed, further details of which will be sent prior to migration. A pilot group of users have already been successfully migrated and are currently testing the new service.

Some of the main benefits of the new system include:-

• Increased mailbox quota to 2GB.
• Full Outlook Web App feature for a greater range of web browsers for Windows, Mac and Linux (Internet Explorer 7 and later, Firefox 3.0.1 and later, Chrome 3.0.195.27 and later, Safari 3.1 and later)
• Enhanced Anti-spam protection.
• Improved reliability and functionality.
• Improved security.

OWA (Webmail) new features:

• Conversation view – Display email conversations as conversation threads containing sent messages as well as received email.
• Ability to open other users calendars (including .ics files).
• Side by side view for calendars.
• Sharing calendar, free/busy information with external users.
• Improved search facility.
• Message tracking.
• Mail Tips – Warns users of any potential issues before sending email – such as sending to an incorrect email address, sending an attachment that is too big to deliver.

Mobile Devices:

• Conversation view.
• Synchronize portions of conversation message.

What happens next?

All users that are to have their email migrated will receive an email from the IT Helpdesk in advance to let them know the following information:-

1. When their email is to be moved.
2. A link to full documentation detailing any action required post migration (Client application specific) e.g. Microsoft Outlook users will be prompted to restart Outlook.

We would like to apologise for any potential inconvenience during this transition, which we will endeavour to keep to a minimum.

Further updates will be posted to this page in the coming days / weeks with links to relevant IT Helpsheets and FAQs as they arise.

Supporting Documents:

Exchange 2010 migration guide