Information Services provides an IT Support Service comprising a help desk and second line technician support. We are striving to continually improve this service and have set out our goals in an IT Support User Charter document. The statements in that document are used to define Key Performance Indicators (KPIs) against which we measure ourselves and report our progress, beginning in September 2012. You will find below a copy of the User Charter and monthly KPI reports as they are produced.
September 2012
October 2012
November 2012
December 2012
January 2013
February 2013
IT Support User Charter
Key Performance Indicators: monthly reports
September 2012
October 2012
November 2012
December 2012
January 2013
February 2013
