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Apply for access to IT Services
New students
New students apply for their IT account as part of the online registration task before they arrive at the University. You will be informed about the online registration task by email.New staff
Once UEA Human Resources have processed your signed contract please download a campus card application form and submit it to the Library. Full information on how to complete the form and when and where to submit it is provided on the form.Other
Other typles of applicants should see Applying for access to Library and IT ServicesIT Accounts
What is an IT Account?
Your IT Account username and password will be needed to to use pcs, unix computers, email, and other services which are limited to access by members of the University or to individuals or groups within it. Please note in registering for an IT Account you are agreeing to read and abide by the UEA Conditions of Computer Use. Read moreFurther information:
IT Accounts FAQStudent Accounts FAQ
How to change your password on the Windows 7 desktop and Online
Request for / amendment to a generic (shared) email account
Connecting Equipment to the University Network
Equipment intended for connection to the University network whether University owned or personally owned will need to be registered. Read moreConnecting to the University Network in residences
Freewire TV
The University has made arrangements with FreewireTV (provided by Inuk Networks) to provide IPTV in the student residences. Read more Frequently asked questionsResidences broadband network (RESNet)
In all of the University Residences it is possible to connect to the Residences network providing wired access to the University Network Read moreHow to register for the residences network
Helpsheeet:
N1 UEA Network Registration for Wired Connections in University Accommodation on Campus [2012]Summary: Requirements and procedure to register a personal computer for use on the University Data Network, via a cable connection.
Video:
Further information:
Network registration frequently asked questionsResidences network frequently asked questions
Helpsheets
Connecting to the Wireless network (Eduroam)
This is the preferred wireless network for those attending UEA or visiting the university from an eduroam site.. Details of how to set up your equipment including mobile devices to use this network is available via section N4 of the networking helpsheets . This system requires your initial connection to be authenticated before you can proceed and use the Internet. Performance is rate-limited to 8Mbit/s per device.Below are videos demonstrating how to connect to Eduroam via different platforms:
Windows 7
iOS (iPhone, iPad etc)
OSX(Mac)
Further information:
Frequently asked questionsHelpsheets
UEA Eduroam Setup Tool
Connecting to the Wireless Network (BT OpenZone)
Note that there is also a BT OpenZone wireless network for those without a UEA username and password. This is a pay-per-use system for visitors to the University and not envisaged for use by staff or students. Read moreRemote access from off-campus - VPN Network
The VPN network enables users to have access to similar facilities on a computer off-campus as when it is plugged in on campus. This gives users access to service such as Exchange (for Outlook Email clients) and library journals. Read moreFurther information:
HelpsheetsTelephony
The telephony infrastructure, based around a pair of Siemens ISDXL exchanges in the Estates Building for the Norwich site, provides over 3000 standard analogue lines to the majority of the Norwich campus as well as a number of VoIP extensions to remote sites. This is now being replaced by VoIP handsets linked to a Siemens HiPath8000 (OpenScape) exchange - the migration started in 2009. The OpenScape solution is already in operation for UEA London users. Read moreCampus Analogue Telephony frequently asked questions
Campus VoIP Telephony frequently asked questions
Further information
Networking helpsheetsNetworking web pages
