This is an alphabetical list of IT Services provided at UEA with a brief description of each and links to further information where available.
Access control system(Cardax)
Hosting, maintenance and development of the swipe card access system providing electronic access to certain building and doors within certain buildings and access to car park barriers.
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Access Grid
A research communications tool allowing individuals or groups to collaborate with other institutions without leaving the campus. Sessions can be formal or informal: meetings, seminars, lectures, or work sessions.
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Accommodation and conference system (Kinetics)
Hosing and maintenance of the system used to support student accommodation and conference office activities.
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Anti-virus and malware software
Provision and update of University approved anti-virus software to UEA owned services and clients.
Application deployment
Installation of applications which have not been packaged and thereofre require manual install. Management of groups of users in Active Directory controlling automatic application deployment and access to departmental shares.
Campus cards and user account administration
Management, production and issuing of campus cards and user accounts, providing access to a wide range of services including IT accounts, car park and building access, identification, library borrowing, and Sportspark access.
Campus wired connections
Providing and managing the core high speed network across campus, managing the installation of data points and wiring.
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Car parking management (Cardax)
Hosting, maintenance and development of the system which records use of the car park and issues monthly statements informing users of associated costs.
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CCTV
Hosting and maintenace of the of the operating system and hardware supporting CCTV over IP service run for Estates.
Conference and public event support
Provision of support for the use of AV equipment by conferences or public events.
Corporate Information Services
Corporate Information Services are responsible for the development and support of computer systems and services that underpin the delivery of the University's administrative function. In addition, CIS support the delivery and development of E-learning systems and the UEA web site.
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Customer relationship management (Raiser's Edge)
Hosting maintenance and development of the system for the Alumni Office, MAC, REE and Faculty Offices to enable management of relationships with graduates and external people and organisations associated with the University. This includes hosting, maintenance and development of a Web portal for alumni.
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Data storage
Centrally provided data storage, backups and archive for all registered UEA users and shared data storage for departments and research groups. Additionally storage infrastructure for service requirements.
Data centres
Provision and management of secure, environmentally controlled spaces for hosting services.
Desktop development and support
Desktop development, maintenance and deployment to a standard PC desktop to support the educational, research and business activities of the University.
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Digital certificates
Managing and maintaining internal and external (Janet) digital certificates for services to ensure security compliance.
Digital repository
Hosting, maintenance and development of the system to store and allow searches on research papers, e:theses and publications.
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Digital signage
Provision of large format electronic screens for information provision
Directory services management
Provision of a DNS, DHCP and network registration tools and managing additions, changes and deletions.
Email lists administration
Provision of automatically generated staff and student mailing lists.
Email service for staff and groupware services
Infrastructure to support staff groupware provision, including email distribution lists, email, contacts, calendar and tasks.
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Email service for students
Infrastructure to support student email provision.
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Employability
Hosting and maintenance of the system providing management of employment opportunities for students.
Ensuring statutory compliance
Providing advice, guidance and training to assist the University in ensuring statutory compliance. Management and coodination of responses to requests. Includes copyright, data protection, freedom of information and environmental information regulations.
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Estates management system (Concept)
Hosting, maintenance and development of the system used to support the day to day business of EST including: helpdesk call logging, work scheduling, preventative maintenance, building project management, and integration with CAD systems.
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Finance system (QLX and PMA)
Hosting, maintenance and development of the system providing a general ledger and project accounting for management of financial transactions (including project management account functions for research grant management.
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Human resources and payroll system (ResourceLink)
Hosting, maintenance and development of a system used by Human Resources, Payroll (FIN) and Faculty administrative offices for the management of personnel records and salaries.
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ICT policy development
Development of ICT policies to ensure compliance with legislation and JANET Acceptable Use Policy, and in maintaining security and availability of University information.
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Identity management
Providing Identity Management Services to support account provisioning, visitor management, deduplication and identity based feeds.
ISD web pages
Provision of a website providing information about ISD services and associated support information.
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IT Helpdesk
Providing first-line support and documentation for service for all users taking queries via phone, email and face to face. Hosting, maintenance and development of the system used by central and Faculty based IT helpdesk for managment of calls.
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IT support
Provision of second line technical support and installation services for all central units and faculties (excluding CMP) which includes hardware and software purchasing advice.
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IT teaching, training and study areas
Provision of IT teaching and study, training and casual access areas.
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JANET and off site connections
Provision and management of the links to JANET (Joint Academic Network) and beyond to the internet. Provision and management of dedicated links from UEA to remote off-campus sites: NAM site at QEH in King's Lynn, SISJAC, Mary Chapman Court (student residences), Norfolk Archive Centre (including East Anglian Film Archive).
Nursery system
Hosting, maintenace and development of a system to support the management of the Nursery.
Off air recording
Recording of TV and radio programmes under the terms of the ERA (Educational Recording Agency) licence for educational use.
Off campus access to services (Federated access)
The provision of a service to enable offsite authentication to UEA resources and to enable authorised access to offsite electronic resources. Includes OpenAthens and Athens DA.
Policy development
Development of relevant policies within the remit of the division to aid in maintaining compliance with legislation and JANET Acceptable Use Policy and in maintaining security and availability of University information.
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Print Services
Central print services, including black and white and colour photocopying, binding, poster printing, print and paper buying.
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Print purchasing system (Tharstons)
Hosting, maintenance and development of a system used by Print Services to enable management of print orders.
Procurement advice
Procurement advice including management of a managed service for PC procurement, advice on AV procurement.
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Remote access
Services allowing remote access to the network via VPN.
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Report development (Oracle Discoverer)
Hosting, maintenance and development of standard reports to support the business requirements of the University. Provision and support for the use of ad hoc reporting tools. Maintenace of datawarehouse to store corporate data and enable reporting from this using the standard reporting tools.
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Research action planning (pFact)
Hosting, maintenance and development of pFACT, a full economic costing tool used by Finance and across campus when submitting a research grant proposal.
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Research computing
Research computing servicees for staff or research students and associated research staff.
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Residences network
Providing an Ethernet data connection in each of the UEA student residences room.
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Security incident investigation
Investigation of incidents caused by misuse of UEA's IT services or network and which potentially contravene the University's Information Security Policies.
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Server hosting
Providing full physical and virtual server hosting service including quote based on specification, order, operating system (Windows or Unix) with option for updating and hosting in secure, environmentally controlled machine room.
Student information system (SITS) - including evision
Hosting, maintenance and development of the system providing support for the administration of the student lifecycle including enquiries, admissions, registration, teaching assessment, awards and accounts. Used across the University.
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Student network printing
Pay per use printing and copying service for use by students. Students can add credit to their account via pay machines in the Libray, ARTS and ITCS buildings or online.
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Teaching room support
Provision of support for the use of IT and AV equipment in all teaching and meeting rooms on campus. This inclues a lecture recording service which captures video, audio and computer generated images and publishes this content for online delivery.
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Telephony infrastructure
Provision and support for the telephony infrastructure, including installation pf new lines, moves and charges, etc.
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TV studio
Facilities management of TV studio with Edit Suites and tapless workflow systems. Media and Audio advice and guidance on use of equipment such as microphones and cameras (moving images).
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Third party database hosting
Hosting of Oracle, SQL Server and MYSQL databases on CIS DB systems for 3rd parties.
UEA authentication service
provides user, group and device credentials to control access to UEA systems and infrastructure.
UEA site licenced software
Negotiated site licences for software strategic to the University's teaching and research delivery and management of software to manage site licences. Management of electronic licences distribution for certain operating systems and applications.
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User education and training
Training and support for UEA staff on corporate software, policy and compliance matters.
Video and audio streaming
A streaming service for network delivery of pre-recorded video and audio files.
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Video conferencing
Support for all teaching rooms and meeting rooms on campus where Video conference kit is part of the set up of the room. Advice and guidance for Janet service and virtual meeting spaces/connections.
Virtual learning environment (Blackboard)
Hosting, maintenance and development of a web-based system for creating and managing electronic teaching materials.
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Web content management systems (Polopoly / Liferay / Portal)
Hosting, maintenance and development of the systems allowing publication of content on the web, including public, intranet and portal. Excludes maintaining content. Read more:
Polopoly,
Liferay,
Portal
Web site hosting
Hosting of websites on CIS web servers for third parties, including research websites. Excludes development of sites or maintaining content.
Wireless network
Providing wireless network connections across selected sites on UEA campus. Devices can be connected to the UEA wireless network (for members of the University) or BT Openzone (for non-members).
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