Two proposed developments to the Interlending service:
- As part of our continuing efforts to update the Interlending service, we plan to phase out paper request forms in the next few months. Online ordering of Interlending books, journal articles and other items via the library catalogue will be available to all, and we are confident that this will speed up the processing of requests. Please click here: http://www.uea.ac.uk/is/interlending#request or speak to the Library Helpdesk if you are unsure how to request an Interlending item using the online method.
- A significant minority of the items that we borrow from other libraries for our users are never collected. The money spent on these uncollected items could be used to acquire additional books for the library. Therefore we are informing users that they may be charged in future for non-collection of items obtained via Interlending.
If you have any queries regarding either of these issues, please contact the Interlending department : Room 1.01 on Floor 1 of the Library, telephone (01603 59)2437, email email@example.com
What is Interlending?
Material not in UEA Library can be borrowed, or obtained as a copy, via the Interlending Service.
Due to the high cost of the service, only material required for UEA course related work in research and/or teaching can be obtained.
Who can use the service?
The service is available to:
- University staff in academic schools
- Postgraduate students (faculty signature required by the following schools: AHP, BIO*, CHE, ENV, FTV, LAW, LCS, MTH, MUS, NSC, PHA, PHI, PSI)
- Undergraduate students (faculty signature required by all schools)
*BIO undergraduates and taught postgraduates should contact Dr. Andrew Chantry (Room BIO 0.15), ex.3551, firstname.lastname@example.org
to obtain an order number. PgR students and Researchers should take their requests to their supervisor or Principal Investigator (PI) who will sign off requests against individual research grants or research training support grants (RTSGs) where appropriate.
The service is not
available to external borrowers.
Each School is allocated a fixed amount of money per year for Interlending. Please enquire in your School about internal Interlending policy before submitting requests.
How to make a request:
Before making any request please check that the item is not held by the UEA Library by checking the Library Catalogue
There are two ways in which to request an item via the Interlending Service:
A web based service is available which allows you to submit requests and to query the status of all your current requests, and how many requests you have made. You can access this service via the Library Catalogue
. In the Library Catalogue click on ILL Request in the options along the top of the screen.
Access to this service is password controlled and you are required to log in using your UEA desktop user name and password
Please complete the online request forms with as much detail as possible.
This online service is available to staff, postgraduate students and those undergraduate students whose School allows them to have access to the online service. Most Schools do not. Please enquire from your School about undergraduate access to the online service.
Remember for journal articles you must tick the Copyright Declaration
box at the bottom of the form to indicate that you have read and accepted the legal copyright conditions.
2. Paper request forms:
Request forms are available opposite the Library Helpdesk on Floor 0 of the Library. Leave your completed form(s) in the box provided. If the item is a loan, you will be notified via email when it is available, or if there is any query concerning your request. If you require a copy of an article, you must sign the copyright declaration on the reverse of the form. Copies of articles will generally be delivered by SED (see below).
This service is available to all users eligible for Interlending Services.
More information on how to fill in an Interlending request
[PDF, 466 KB]
More information about copyright
Returning Interlending books
Interlending items should always be returned direct to the Library Helpdesk/Reception Desk. Please do not return Interlending items by post.
Secure Electronic Delivery (SED) of journal articles - Direct to your computer
We are now delivering copies of journal articles from the British Library electronically, direct to patrons' computers. This speeds up the request process considerably; delivery within 48 hours is common. It is also more convenient, as you can access your articles from off-campus.
- Instead of a photocopy, you will receive an email from email@example.com (This replaces the old firstname.lastname@example.org link). This email contains a link to your document.
- If you are working on a terminal not connected to the UEA network, or an Apple Mac, you will need to install the FileOpen plug-in on your computer in order to open the link. This can be downloaded free of charge from http://plugin.fileopen.com/all.html You may need to contact your School's IT manager for this.
- You will need Adobe Reader, version 4 or later to read the document.This is installed on all networked terminals, but if you are working on a terminal not linked to the network, it can be downloaded free of charge from http://www.adobe.com/downloads/
- If you are using Adobe X, you will need to disable protected mode before you can print. In Adobe X click on Edit - Preferences - General, then make sure the "Enable Protected Mode at startup" box is not ticked
- You have access to the document for 30 days only, so be sure not to request articles if you are going to be without computer access for some time. Once opened, you have 14 days in which to print the article.*
- You cannot store the PDF file permanently. If you wish to keep a copy you must print it off.*
- Once you have opened the link, you cannot then open it on a different computer.*
- You can forward the email to another address, but only before you have opened the link.*
- You are allowed two attempts to print the document, to allow for ink running out or paper jams.*
* These restrictions are for copyright purposes.
Access to theses from other UK universities is now through the British Library's EThOS digitisation service. To order a thesis, go to
and fill in the details. If the thesis is not yet available, you can request it. Just follow the link: "Can't find the thesis you want? Click here to ask our experts"
If a UK thesis cannot be accessed via EThOS (some universities are not members of the scheme), or if you are asked to pay a digitisation fee and are unwilling to do so, then please contact the Interlending office (Room 1.01 on Floor 1 of the Library, telephone (01603 59)2437, email email@example.com
) and we will see if we can borrow a print copy.
If you require a thesis from a foreign university, please submit an Interlending form and we will try to obtain it for you, though we cannot guarantee availability.
Interlending enquiries: who handles what?
Enquiries handled by Library Helpdesk staff, 9-5 Monday to Friday
General enquiries about the interlending service, e.g.:
- How many requests do I have outstanding?
- What is the status of my request?
- Do I have to pay?
- How long is it likely to take?
- You say you are waiting for a reply from me; what about?
- Straightforward questions to do with the issue and return of items, e.g. are there any items waiting for me? what is the loan period? why can I not take this book out of the library?
- Taking in of copyright declarations, faculty signatures, replies to letters you have received from us
Enquiries that may be referred to our Collections Team
- All enquiries received outside our core service times of 9-5 Monday to Friday. These enquiries will be referred to the Collections Teams to deal with during the next working day.
- Enquiries which require more specialist and in-depth investigation, e.g. when there are British Library reply codes or library codes involved, or where there is a complex sequence of events.
- More complex questions to do with issues, e.g. I returned this interlending book a week ago; why is it still on my card
extension 2437 (external callers: 01603 592437) Email: firstname.lastname@example.org