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An email service is provided for staff and for students both of  which can be accessed on and off campus.

Microsoft Outlook web access (all users)   Microsoft Outlook (staff desktop)   Accessing your email via
mobile devices
Mobile device security Email forwarding Mailing lists
Handling and reducing junk / spam email Hoax "phishing" emails Shared mailboxes

Microsoft Outlook Web Access (All users)

Students and staff can access their email on and off campus using Microsoft Outlook Web Access. Access is available at using your IT username and password. Read more

Microsoft Outlook (Staff desktop)

Staff have access to a Microsoft Outlook client on their desktop and remotely giving them increased functionality including that to support working with others - email distribution lists, email contacts, calendar and tasks. Read more

Accessing your email via mobile devices

You can configure mobile devices to receive and send emails. Helpsheets on how to configure your device are available here. It is very important  to read the information below about mobile device security.

Mobile device security

For security reasons the use of a 6-digit PIN code or lock code is required for any mobile device set up with access to UEA email systems. This affects staff, postgraduate researchers and visitors.Read more

Email forwarding

If you have a UEA email account (ie your email address ends in you can redirect your email to someone else while you are away from UEA, or automatically send a reply to people sending you emails. Read more

Mailing lists

The University provides a mailing list service via its Microsoft Exchange system. Exchange offers a simple but secure mailing list service that can support UEA email addresses only. Read more.

Handling and reducing junk / spam email

Unwanted email is a common problem. Frequently asked questions are available to help you handle and reduce it. There is also information about Canit which is spam filter system which enables users to refine their own spam filtering.  Read more

Hoax "phishing" emails

Phishing (pronounced fish’ing) is the act of sending an email to a user falsely claiming to be from a legitimate source (such as UEA IT Helpdesk) in an attempt to acquire sensitive information such as usernames, passwords and credit card details. As a matter of good practice NEVER SEND YOUR PASSWORD IN AN EMAIL. ANY EMAIL WHICH ASKS FOR YOUR PASSWORD IS A HOAX.  Read more

Further information

Email helpsheets
Email frequently asked questions
Email guidelines for effective communication
Email confidentiality notices
Email disclaimer notices
Reporting emails with inappropriate content


IT Helpdesk: extension 2345 (external callers: 01603 592345),  Contact Helpdesk
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