How much are the fines?
 How do I pay a fine? 
 How do I check if I have fines to pay?
 What happens if I don’t pay the fine?
 What other Library charges are there?
 What if I am unable to return items on time?
 What if I have a valid reason for not returning items on time?
 How do I avoid getting Library Fines?

How much are the fines?

Fines for overdue items are currently charged as follows:

Loan Type	Fine Rate
Standard Loan	20p per day
Seven Day Loan	40p per day
High Demand (Short Loan)	80p per hour
Interlibrary Loans	40p per day
DVD/Videos	£2 per day
CDs	20p per day
Recalled Items	60p per day
Study Room Keys (including monthly carrels and post-graduate room keys)	£1 per day
Computer Carrel Keys	£2 per day

*The maximum fine per item is £10.
**Fines can only be paid once you have returned or renewed the overdue item.
***If you have more than £10.00 in fines on your account you will be BLOCKED from borrowing any more items until the fine is paid.

How do I pay a fine?

You can pay your fines at any time during the library opening hours by using the Self-Issue Terminals on Floor 0 (opposite the Library Helpdesk). Select the ‘Pay Fees’ option from the front screen and insert your campus card.

Please note: Correct change must be used in the Self-Issue terminals; (a change machine is available if needed). On payment of the fine, your borrower record will be updated immediately. Please retain your receipt as this is your proof of payment.

Fines can also be paid by Post; send a cheque made payable to "University of East Anglia" to the Library Helpdesk, University of East Anglia, Norwich, NR4 7TJ. Please write your student number on the back of the cheque.

If the Self-Issue terminals are unavailable fines can be paid at the Library Helpdesk during staffed opening hours.

We accept the following methods of payment at the counter:

• Cash
• Credit or Debit card except American Express. Minimum payment £5
• Cheques (with a valid cheque guarantee card) - payable to the 'University of East Anglia'

Unfortunately we have no facility for online or telephone payments.

How do I check if I have fines to pay?

You can check your library account in the following ways:

• Online via ‘My Account’, you will be prompted for your UEA user name and password. Once logged in select the ‘Cash Transactions’ link to view a list of fines and other financial transactions.
• In person via the Self-Issue Terminals on Floor 0. Select the ‘My Account’ option from the front screen and insert your campus card.
• By contacting the Library  Helpdesk between 09:00-17:00 on weekdays; 11:00-19:00 on  Saturday & Sundays either in person or by phone.

What happens if I don’t pay the fine?

Fines must be paid promptly. Where fines remain unpaid for 4 weeks, or where fines reach £10, borrowing rights may be suspended.  Non-payment will result in an invoice being raised for the full amount of fines owing, plus a handling charge of £2.00.  Prolonged failure to return library material will result in an invoice being raised for the full replacement cost of the material and for any fines due; such invoices will also carry a handling charge of £5.00 per item.

Please settle all outstanding fines before you go on holiday as fines will continue to be invoiced during vacation times.

What if I am unable to return items?

If you are experiencing problems in renewing or returning your borrowed items please contact the Library Helpdesk as soon as possible.

What if I have a valid reason for not returning items on time?

Fines may be waived when you have mitigating circumstances such as serious illness, bereavement or a family/personal crisis. This needs to be confirmed by your personal tutor, Dean of Students office, faculty student adviser or with a medical note covering the period in which the fines were accrued.  Please contact the Library Helpdesk where a member of staff will be able to listen and discuss individual circumstances.

What other Library charges are there?

The Library has 9 study carrels, on floors 2 and 3, equipped with IT facilities. Workstations have Microsoft Office, and are linked to the University network and the Web. These carrels will be issued daily on a first come first served basis, and there is a daily charge of £2.00.

How do I avoid getting Library fines?

If you follow these simple steps you will never need to pay a single penny in Library fines:

Return items by the due date.

Renew your books regularly and pay attention to any emails and reminders which we send you.

Don’t leave renewing items until the last minute. If someone else has requested one of your items you won’t be able to renew it and you will need to return it on its due date.

Check your library record on a regular basis to ensure that you have returned all the items which you have borrowed.

Don’t let friends borrow items from you.

Don’t take items out for somebody else on your library record.      

For each item issued using the self service machines, the machine will give you a receipt showing the date by which it must be returned or renewed - keep the receipt in a safe place.  

Always ensure that you log out of your library account after using the self issue terminals.  Failure to log out could result in items being issued onto your account by another reader, without your knowledge.  This could result in you being liable for replacement costs and fines should the item(s) not be returned.

Contact:

Library Helpdesk: extension 2993 (external callers: 01603 592993) Contact Helpdesk

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